Front Desk Specialist - USFTGP Sun City
Tampa General Hospital
Front Desk Specialist
This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers. Essential Functions: Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication Completes patient scheduling activities to ensure patients are seen in a timely manner Documents patient information in EPIC to allow for complete communication across the clinical team Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care
Qualifications
High School Diploma or Equivalent Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties
Primary Location
Wimauma
Work Locations
Family Care Center Sun City 16521 S US Highway 301 Wimauma 33598 Eligible for Remote Work: On Site
Job
Patient Financial Services
Organization
Academic Medical Group Inc
Schedule
Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday
Shift
Day Job
Job Type
On Site Shift Hours: 7:30am-5:00pm
Minimum Salary
15.45
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