Chief Human Resources Officer #0405FM

Job Description

Job Description

A Buffalo-based hospitality organization is seeking a Chief Human Resources Officer to lead the full HR function and serve as a member of the executive leadership team. The CHRO will be responsible for developing and executing a people strategy that supports business growth, operational performance, employee engagement, compliance, and leadership capability.

The successful candidate will bring a strong mix of strategic HR leadership, labor and employee relations expertise, and experience supporting high-volume, service-oriented workforces.

Responsibilities

• Lead all HR functions, including employee relations, labor relations, talent acquisition, total rewards, HR operations, leadership development, engagement, and compliance.
• Serve as a strategic advisor to the CEO, ownership, and executive team on people, culture, organizational effectiveness, and workforce risk.
• Oversee labor relations strategy, collective bargaining preparation, union relationship management, grievances, and arbitration support.
• Develop HR infrastructure to support growth, consistency, and operational excellence across multiple sites or business units.
• Partner with business leaders to strengthen retention, succession planning, leadership capability, and workforce planning.
• Ensure HR policies, practices, and programs comply with applicable employment laws and collective bargaining agreements.
• Lead, mentor, and develop the HR leadership team.

Requirements

• Bachelor’s degree required; master’s degree, MBA, JD, or HR certification preferred.
• 15+ years of progressive HR leadership experience, including executive-level HR responsibility.
• Experience in hospitality, food service, entertainment, gaming, restaurants, resorts, or complex service operations preferred.
• Significant labor relations and employee relations experience.
• Experience advising executive leadership and building HR strategy in a multi-site or matrixed organization.
• Strong business acumen, executive presence, and change leadership capability.

Benefits

• $200,000 to $260,000 base salary , plus executive bonus potential

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Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.