Shift Manager - Restaurant Operations & Guest Experience

Pay Range: $20.00 – $30.00 Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay. Position Purpose: Manages an assigned shift in a restaurant, responsible for contributing to sales and profit goals, ensuring guest satisfaction, and following company policies. Placement in the Organization: Reports to the General Manager. Responsibilities/Duties/Activities: Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift. Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards. Ensures QSC standards and cost controls are followed, through effective shift management. Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift. Implements new products, programs and procedures according to company expectations, at the direction of the General Manager. Trains and develops employees. Oversees and implements development plans set forth by the General Manager. Opens and closes the restaurant according to El Pollo Loco procedures and standards. Responds to customer complaints and provides guidance to employees to ensure exceptional guest service. Informs General Manager or District Manager of significant guest complaints. At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions. Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers. Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance. May assist in writing crewmember schedules. At the direction of the General Manager, participates in LSM projects and catering. Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests. Accountable for the timely handling and reporting of all accidents to minimize risk. Conducts employee meetings as assigned. Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate. At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination. Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager. Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect. Effectively implements WKS-El Pollo Loco’s commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift. Experience/Education/Qualifications: Be at least 18 years old. Must possess a high school degree or equivalent. Be able to speak, read and write English. Must have use of personal car; valid driver’s license Meet state, county, or municipal regulation pertaining to health and food handling. Must possess basic computer and math skills, including understanding of units of measurement. Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader. Physical Requirements: Extensive standing Exposure to heat, steam, smoke, and cold. Must have high level of mobility/flexibility in space provided. Exposure able to work irregular hours and under heavy pressure/stress during busy periods. Bending, reaching, and walking. Using telephone. Communicating with customers. Able to lift up to 40 lbs. #J-18808-Ljbffr WKS Restaurant Group