Operations Administrator - Tolls and Violations

Operations Administrator - Tolls and Violations

Bonita Springs, FL, USA, 34134

Posting Start Date: 6/3/26

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal (

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.

Job Purpose

The Operations Administrator will support daily operational activities, maintain internal processes and documentation, resolve questions and concerns, and aid various operational projects. The ideal candidate is detail‑oriented, proactive, and comfortable supporting leadership in a structured, fast‑paced environment. The Ops. Admin on the Tolls Team will focus on receiving tolls/violations, submitting payments, and billing back customers.

What you will do...

• Maintain shared Tolls email in Outlook resolving questions and concerns within designated SLAs

• Manage Concur expense reports for payments to various tolling authorities

• Prepare, organize, and maintain accurate documentation, reports, and records

• Keep records for all tolls received, paid, and billed back

• Track trends for rental vs. owned vehicle tolls and violations

• Update internal processes, workflows, and standard operating procedures (SOPs) as needed

• Maintain the addition/removal of fleet as it impacts our third-party vendor

• Perform data entry, data validation, and routine updates to operational databases

• Assist with tracking KPIs, performance metrics, and operational dashboards

• Identify process gaps and present insights/solutions to leadership

• Assist with other ad hoc operations and ancillary tasks/requests

Requirements

• Bachelor’s degree in Business Administration or a related field

• 1–2 years of experience in administrative support, operations coordination, or a similar role

Skills

• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint

• Strong organizational skills with the ability to manage multiple tasks

• Ability to adapt to change and support new processes

• Demonstrated professionalism and ability to work with urgency while maintaining accuracy

• Comfortable working with data, including data entry, basic reporting, and tracking KPIs

• Collaborative mindset with the ability to work effectively in fast paced, team-oriented environments

• Interest in using technology and digital tools to streamline workflows and improve operational efficiency

• Team player with initiative and a positive attitude

• Excellent interpersonal and communication skills (English – both verbal and written)

• Highly organized and strong attention to detail

• Results-oriented, analytics mind-set, process and problem-solving skills

Req #: 69555

Pay Range: $55,0000 - $60,000

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Apply now