Front Desk Receptionist

Job Description Job Description Job description:
Position: Full-Time Receptionist/Front Desk
Location : Pleasanton, CA. On site.
Schedule : Monday – Friday, 8:30 AM – 5:00 PM PST
Compensation : $25/hour
We are a well-established psychiatric practice dedicated to providing exceptional mental health care. We are seeking a professional and friendly Receptionist/Front Desk Associate to join our team and serve as the first point of contact for our patients.
Key Responsibilities:
Answer and direct phone calls professionally
Schedule and manage patient appointments
Check and return voicemails promptly
Review, sort, and scan faxes to the appropriate providers
Manage answering service messages and ensure timely follow-up
Scan documents, medical records, and lab results into patient charts
Send Zoom links to doctors and patients for telehealth appointments
Conduct insurance verifications via portal and phone (temporary role)
Process patient payments (credit card, checks, cash)
Register new patient demographic information accurately
Call patients to collect copays and remind them of required intake forms
Follow up with new patient referrals
Check patients in and out for their appointments
Provide administrative support to assigned doctors
Qualifications:
Minimum 2 years of customer service or front desk experience
Experience in a medical or mental health setting is a plus
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Professional and compassionate demeanor when interacting with patients
If you are a detail-oriented and customer-focused professional looking to join a compassionate team, we encourage you to apply!
We are an Equal Opportunity Employer.
Job Type: Full-time
Work Location: In person