Senior AR & Billing Analyst

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

Senior AR & Billing Analyst

Overview

ID.me is looking for a Senior AR & Billing Analyst to join our growing Finance Team. This role goes beyond day-to-day collections and cash application — it combines hands-on receivables ownership with the accounting judgment and analytical rigor needed to support CECL reserve analysis, general ledger entries, and a complex, manual affiliate revenue reconciliation process. This is a senior individual contributor role, one level below the AR Manager, ideal for someone who wants to build and improve process rather than just execute an existing one.

ID.me is America's leading identity verification solution. With over 111 million members and growing, we are simplifying how individuals securely prove and share their identity online. To support our massive growth, we are building a top-notch Finance Team who will build and perfect the Finance department at ID.me.

If you are organized, analytical, and interested in joining a fast-paced, pre-IPO company with real opportunities for upward mobility and growth, this would be a great fit.

Responsibilities

- Own day-to-day collections and cash application, including managing customer relationships and serving as the escalation point for complex or disputed accounts

- Drive adoption of AI across the collections and cash application process, including intelligent prioritization of collector outreach, AI-drafted customer correspondence, predictive risk scoring, and automated reconciliation of customer responses.

- Prepare and maintain the AR aging schedule, and perform quantitative and qualitative analysis of aging trends to support the CECL (current expected credit loss) reserve methodology

- Prepare general journal entries related to bad debt reserve, write-offs, and other AR-related adjustments

- Reconcile the AR sub-ledger to the general ledger on a monthly basis

- Own the affiliate revenue commission process end-to-end and identify and drive improvements to the affiliate revenue process, with the goal of building consistent, documented, and scalable procedures

- Support core billing operations as needed, including invoicing, updating client accounts, and maintaining accurate billing records in NetSuite

- Develop and refine billing and collections policies, playbooks, and escalation paths suited to a rapidly scaling enterprise business, with automation embedded within

- Identify and deploy agentic and LLM-based solutions that reduce manual work and improve decision quality

- Partner with the Senior Manager of Revenue and Controller on process improvements, systems implementations, and month-end close activities

- Deliver regular reporting and insights on receivables health, bad debt reserves, collections performance, and automation metrics to senior finance leadership.

- Assist with audits and other ad hoc analysis and projects as needed

- Contribute to the Finance Team's standard of being a top-rate service department

Qualifications

- 4-6 years of progressive accounting/finance experience, including exposure to AR, collections, or revenue accounting

- Experience leading credit and collections teams in a high-growth or enterprise SaaS environment, including managing other managers.

- Demonstrated experience driving automation across credit and collections workflows, with measurable improvements to efficiency, coverage, or DSO.

- Strong working knowledge of commercial credit risk assessment, including use of credit reporting tools (e.g., D&B, Experian) and financial statement analysis.

- Proficiency in Excel or Google Sheets for portfolio analysis, reporting, and ad hoc modeling.

- Strong written and verbal communication skills, with the ability to navigate sensitive customer and executive-level internal conversations diplomatically.

- Working knowledge of US GAAP concepts relevant to receivables, including CECL/ASC 326, preferred

- Comfortable building and improving processes from scratch, not just executing an existing playbook

- Strong analytical skills with the ability to work through messy, multi-source data and draw sound conclusions

- High degree of organization, attention to detail, and ability to manage several distinct, manual processes in parallel

- Ability to maintain privacy and confidentiality

- Experience with NetSuite preferred

- Experience with Salesforce preferred

- Bachelor's degree in accounting, finance, or related field preferred

- CPA or progress toward CPA a plus, but not required

Vision

To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission

To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People

We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.

ID.me Core Values

Don't be a jerk. Always compete. Ask questions like a 5-year old. Inspire people with your passion. Make something better every day. Treat each customer like your favorite family member. Own your mistakes so you can learn from them. Details are everything. Communicate like a scientist. Be truthful (even when it's hard). Reflect ID.me's values in your actions. Act like an owner.

ID.me Career Site & Culture Deck:

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY October 12, 2026.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

U.S. Pay Range

$105,251—$155,282 USD

Mountain View, CA Pay Range

$105,251—$155,282 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.