Director Customer Programs, Component Repair Services

Director Customer Programs, Component Repair Services OH, United States Job Description Program Director,Component Repair Services Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. As the Program Director, Component Repair Services, you’ll be responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO. You’ll proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth. What you'll do: Core Program Management Tasks (75%) Monitor and report on program performance across delivery metrics — TAT, SLA commitments, first-pass yield, cost, quality, and schedule — using integrated dashboards to identify risks and drive corrective action Serve as the primary point of contact for assigned OEM programs and long-term strategic accounts — maintaining customer health, satisfaction, trust, and executive-level relationships on a daily basis; capture and document voice of customer including feedback, issues, and wins Own contract execution and alignment — verify scope, pricing, and schedule adherence; flag gaps early between what was sold and what is delivered; surface renewal risks and opportunities in partnership with the contract team Lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, and accounts receivable resolution; coordinate execution of negotiated contract terms Coordinate cross-functional program execution across operations, supply chain, engineering, and quality; manage urgent escalations with timely internal and external communication Analyze and manage financial performance — cost tracking, forecasting, profitability, and AOP support — to drive long-term margin expansion across assigned accounts Maintain Salesforce as the system of record — log program updates within 48 hours, deliver weekly status reports, and present professional executive-level program reviews to internal and customer leadership Lead continuous improvement initiatives that enhance customer experience, operational performance, and program execution; establish and document repeatable processes that scale across accounts Lead business development and growth initiatives for assigned accounts — identifying and pursuing opportunities to grow beyond the current contract scope in support of AOP targets Identify new platform needs, scope expansions, and New Product Introduction (NPI) opportunities; connect the right sales contacts with customer stakeholders through warm, relationship-driven introductions Establish strategic plans for bid development on new programs, contract extensions, and amendments in close partnership with Sales leadership Lead Quarterly Business Reviews (QBRs) and formalized customer program reviews — delivering standardized, executive-quality updates to internal stakeholders and customer leaders Collaborate closely with Sales on key growth initiatives, market research-based programs, and strategies to expand existing market share and capture new opportunities Basic Qualifications: 10+ years of experience in the aviation industry (Manufacturing (OEM) and or/MRO). 10+ years of experience in Customer Facing, Business Development, Sales, Strategy, or Operations roles. Bachelor’s degree in engineering, business or equivalent education/experience. Ability to validate U.S. Employment Authorization and U.S. Person Status. Ability to work onsite in our Cincinnati, OH office for daily work. Ability to travel up to 25% (domestic and international). Desired Skills: Experience managing GE Aerospace programs — strongly preferred Demonstrated business acumen — ability to develop business cases, execute financial plans, and drive margin performance Strong contract negotiation skills — including concessions, warranties, penalties, and complex commercial terms Deep knowledge of aircraft engine systems, component repair workflows, and MRO operations — with the ability to align across diverse customer specifications and requirements Demonstrated program management excellence — overseeing complex, cross-functional initiatives from inception to completion with consistent on-time, on-budget delivery Proven ability to build and lead high-performing teams — cultivating accountability, continuous improvement, and collaboration across functions Willingness to travel to customer sites and intra-company facilities as required Benefits that make life better: 401(k) with 100% company match; up to 5% vested Paid Time Off starting on day one Bonus opportunities Health- & Dependent Care Flexible Spending Accounts Short- & Long-Term Disability Life & AD&D Insurance Learning & Training opportunities About Us Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us. Inclusivity Is Our Standard It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture. Job Info Job Identification 10048 Job Category Leader Posting Date 08/12/2026, 01:03 AM Degree Level Bachelor's Degree Job Schedule Full time Job Shift Day Locations 11550 Mosteller Road, Cincinnati, OH, 45241, US #J-18808-Ljbffr Standard Aero