Assistant Community Manager

Assistant Community Manager

Reports to: Community Manager

Supervises: 0

Wage Status: Hourly/ Non-Exempt

Founded in 2007, Impact Communities is a full-service, multi-family real estate firm that delivers highly specialized Property Management Services focused primarily on Manufactured Housing. The principals of Impact Communities have over 20 years' experience in the Manufactured Housing industry and are widely recognized as one of the most successful in the industry. As an affordable housing option to apartment living, Impact believes that every family deserves to have the opportunity for home ownership and to live in a supportive and safe community with their own yard. Our employees work hard each day to ensure we are making an impact for those that choose to call one of our communities their home.

Job Summary

The Assistant Community Manager is responsible for assisting the Community Manager with ensuring the community generates a satisfactory cash flow, the property is maintained in accordance with company standards and assures customer/tenant satisfaction. The Assistant Manager will manage the property in the absence of the Community Manager.

Job Responsibilities/ Essential Functions

• Promptly answer telephone and email inquiries with the goal of obtaining an appointment to show the community to prospective residents.
• Greet prospective residents, demonstrate the features and benefits of the community, vacant homes and amenities, explain terms of occupancy, and provide information about the local area.
• Assist with the sale of homes to prospective residents and obtain a holding deposit and application for occupancy or waiting list.
• Promptly follow up with prospective residents whom have not yet leased to continue the lease and or sale process.
• Determine and certify the eligibility of prospective residents following governmental regulations and company procedures.
• Assist the Community Manager and Sales manager with all Marketing and Sales activities including advertising promotions, marketing surveys of competitors' activities.
• Pursue and collect rent payments and accurately record remittance.
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
• Prepare, submit and maintain accurate record reports, and documents.
• Ensure confidentiality of all data in the resident files (i.e. income, credit reports, assets, etc.)
• Provide information and reports in coordination with other departments as needed.
• Conduct all activities in accordance with HUD regulations and Fair Housing requirements.
• Process move in and move out documents.
• Other duties as required or assigned.

Education and Experience

• High school diploma or equivalent or a combination of education, training or experience.
• Property Management experience preferred.
• Ability to be detail oriented and well organized.
• Must have and maintain a valid Driver's License in the state of residence.
• Must be able to communicate effectively both verbally and in writing.

• Ability to work evenings and weekends if necessary.
• Presents as a neat, clean and professional demeanor always throughout the workday and whenever present in the community.
• Able to comply with expectations as demonstrated in the Employee Handbook.
• Must successfully pass background check.

Special Requirements Subject to a criminal background check prior to employment.

Working Conditions

Works primarily indoors in a clean, well-lighted, temperature-controlled environment with little or no exposure to chemicals. May be exposed to communicable disease through contact with the public at large. Some working outside in all kinds of weather to inspect the community, show homes, and deliver notices to residents.

Physical Requirements

Persons in this position must be able to sit for extensive periods, walk intermittently, bend, stoop and or climbs stairs occasionally during the day. Persons in this position must possess normal hearing and vision to disseminate information with or without an aide as well as perform the essential functions of the job with or without reasonable accommodations.

Your employment at Impact MHC Management, LLC will be at-will, meaning that either you or Impact MHC Management, LLC can end that relationship at any time, with or without cause or notice. If your employment is terminated, you will promptly return all petty cash, credit card, records, equipment, documents, etc., involved in running the district. While managing the district, you will agree to obey all federal and state laws and abide by the Company policies.

Impact MHC Management, LLC is an equal opportunity employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, or physical or mental disability. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).