Customer Service Representative

Customer Service Associate

Location: Dayton, MN (North Metro)

Pay Rate: $21.00 - $24.00/hour (DOE)

Position Type: Contract-to-Hire (6 Months)

Schedule: Monday - Friday, 8:15 AM - 5:00 PM

Work Environment: Fully On-Site

About the Opportunity

A growing manufacturing organization is seeking a Customer Service Associate to join its team in the North Metro area. This position is ideal for individuals who enjoy helping customers, solving problems, and working in a fast-paced environment.

The Customer Service Associate will serve as a key point of contact for customers, handling inquiries related to products, orders, shipping status, returns, and account questions. Successful candidates will have strong communication skills, excellent attention to detail, and experience working in customer-facing roles.

Key Responsibilities

• Answer 50-80 inbound customer calls daily.

• Respond to customer inquiries regarding products, shipping updates, order status, and returns.

• Communicate with customers through phone, email, and internal systems.

• Accurately document customer interactions within the company CRM system.

• Process customer inquiries, requests, and product returns.

• Research and resolve customer concerns regarding deductions, restocking fees, invoice discrepancies, policy adjustments, and return requirements.

• Explain return policies and procedures while providing excellent customer service.

• Partner with internal departments to ensure timely issue resolution.

• Maintain accurate records and customer information.

Required Qualifications

• 2+ years of experience in a customer-facing role, such as:

• Customer Service Representative

• Call Center Representative

• Order Entry Specialist

• Dispatcher

• Operations Coordinator

• Customer Support Representative

• Strong verbal and written communication skills.

• Excellent problem-solving and organizational abilities.

• Experience working in a high-volume customer service environment.

• Ability to multitask and maintain accuracy when handling multiple requests.

• Strong computer skills and experience working within CRM or business software systems.

Preferred Qualifications

• Experience within a manufacturing or industrial environment.

• ERP system experience.

• Bilingual Spanish/English skills.

• Previous experience handling order processing, returns, or product-related customer inquiries.

What You'll Gain

• Opportunity to join a collaborative and supportive team.

• Strong potential for long-term career growth.

• Hands-on experience within a dynamic manufacturing environment.

• Exposure to customer service, operations, and supply chain processes.

• Professional development opportunities and advancement potential.

Work Environment

• Fully on-site position in a modern office setting.

• Monday-Friday schedule with consistent daytime hours.

• Two paid 15-minute breaks and one unpaid 45-minute lunch break.

• Team-oriented culture with supportive leadership and opportunities to grow within the organization.

If you're a customer-focused professional looking for a stable opportunity with growth potential, we'd love to hear from you. Apply today!

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Job Type & Location

This is a Contract to Hire position based out of Dayton, MN.

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dayton,MN.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.