Customer Service Representative

Job Description

Insight Global is looking for a Customer Service Representative to support a global manufacturing and industrial equipment client in Dayton, Minnesota. In this role, you will join Graco’s Customer Care organization, supporting business-to-business customers by providing timely, accurate service related to order management, pricing, product availability, and shipping.

On a day-to-day basis, this role will spend approximately 70% of their time handling 80-100 inbound phone calls per day and 30% responding to customer emails and system-based cases, primarily through CRM and internal order management tools. Daily work includes answering pricing questions, checking inventory and shipment status, processing orders, and resolving customer inquiries in a professional, business-to-business environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

2 years of experience in admin, customer service, call center, or relative role

Experience using Salesforce or similar CRM tools

Strong aptitude and desire to learn

Ability to multitask and quickly pivot between priorities Prior customer service experience in a manufacturing or industrial environment

Exposure to distribution centers, supply chain operations, or order fulfillment processes