Project Manager Analytics Specialist II- Lean Process Improvement

OCCUPATIONAL INFORMATION

The Project Manager & Analytics Specialist is responsible for supporting initiatives established by the department/division leader. They possess knowledge of project development and the ability to manage a project or program from start to finish. They assist with the development and implementation of divisional goals and initiatives. The Project Manager & Analytics Specialist possesses expertise in data analysis and has the ability to work with advanced levels of data analytics. They drive change and process improvements within the customer base. The position of the Project Manager & Analytics Specialist is focused heavily on managing a wide range of projects involving data collection, production, and dissemination relating to strategy, planning, and organizational effectiveness efforts. This position reports to a department/division leader. Major Project Manager & Analytics Functions The major functions performed by the Project Manager & Analytics Specialist include the development of data and the subsequent analysis and application of the results. They work with internal customers and managers to identify areas requiring potential reorganization and develop and implement initiatives based on this research. The Project Manager & Analytics Specialist must display a highly developed skill set in the identification of data and the resulting application of project analysis and change initiatives.

DEFINITION OF CLASS

The Project Manager & Analytics Specialist class includes all positions whose duties are to identify and address process and project improvement opportunities within the City of Detroit. The Project Manager & Analytics Specialist must possess a detailed understanding of project management, project development, project implementation and project resolution. They are expected to have a broad understanding of change management and change implementation. DUTIES AND RESPONSIBILITIES (Illustrative) Analyzes data from a variety of database sources and formats for research, systems, and report design. Assists stakeholders in understanding generated reports, outputs, and operational interfaces, and counsels them on their use, and in finding ways to be used to improve their functionality. Assists with the implementation of organizational goals, initiatives and plans. Develops and implements initiatives to improve work processes. Drives fact-based decision making at all levels within the organization. Drives process improvement initiatives, including automation, on the processes/tools used to increase the capability and efficiency of reporting efforts. Investigates and analyzes complex proposed departmental reorganizations of City departments. Manages project development and execution from inception to closure. Presents results of analyses concisely and effectively to ensure adoption. Produces summarization reports, outputs, and operational interfaces that present research findings to stakeholders. Provides recommendations for improving business results, operational efficiencies, and system experiences through in-depth analysis. Provides supporting information to substantiate research findings. Responsible for Data Management best practices, quality standards and advanced Data Management activities (Acquisitions, Reorganizations, Advanced Data Setup, etc.). Tracks and reports project milestones and status reports to project sponsors. Works in conjunction with the department/division leader to manage change control and ensure consistency and alignment of change control management across the Department. Project Manager & Analytics Specialist II This is the mid level of this series in which an employee acts as a subject matter expert and/or in a leadership type of role. They perform a wide scope of responsibilities. Employees may perform duties which have City-wide impact and involve working with a wide variety of individuals and groups. The work of a Project Manager & Analytics Specialist III is reviewed on an as-needed basis.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge Of Business and management principles involved in strategic planning, resource allocation and human resources modeling. Information technology. Laws, policies, regulations and methods governing public sector processes. Management principles and generally accepted methodologies and procedures. Project management tools and software packages. Regulations, policies, procedures and labor contracts pertinent to service areas. Understanding and administration of data development and data analytics processes. Understanding and application of lean six sigma process improvement methods. Lean Six Sigma certification preferred Tableau and Smartsheet knowledge are preferred Skill In Analysis. Change Management. Coordinating and expediting employee actions affecting department services. Customer and Client Focus. Data analysis. Driving results. Effective written and oral communication. Gathering, organizing and analyzing information. Initiative and Self-Management. Organization. Organizational Development. Quality Management and Process Improvement. Policy/Planning. Problem Solving/Decision Making. Professionalism and Credibility. Project, change and time management. Team work and team development. Thoroughness and attention to detail. Time Management. Various project management applications. Ability To Assume individual accountability for achieving organizational goals with resourcefulness and minimal supervision. Bring focus and perspective to group and team projects. Communicate effectively in both oral and written formats. Communicate effectively verbally with tact and diplomacy. Concurrently manage multiple priorities. Develop and maintain effective working relationships. Learn quality management and process improvement principles. Learn the essentials of organizational development. Learn the services, jobs, and skills required and business activities of department(s) supported. Organize and prioritize work to assure timely and effective completion of assignments and attainment of goals Remain current in best practices and legal requirements. Respond to workplace dynamics in a timely and pro-active manner.

SUPERVISORY CONTROLS

The level and nature of the supervision given to Project Manager & Analytics Specialist will vary depending on their experience and level, i.e. whether they are entry, intermediate, or advanced professionals. Supervision may be close up to cursory. Project Manager & Analytics Specialist II At the advanced level, the Project Manager & Analytics Specialist III takes initiative to perform recurring or individual assignments. The Project Manager & Analytics Specialist III also resolves recurring problems independently (i.e. investigates recurring grievance or contract issues, obtains missing information and explains procedural requirements). The Project Manager & Analytics Specialist III refers situations not covered by instructions or precedents to the department/division leader for decision or help.

GUIDELINES

Guidelines exist for theProject Manager & Analytics Specialistposition. Guidelines exist in the form of agency regulations, legislations, procedures, contracts, manuals and requirements; local, state, and federal rules and regulations, City of Detroit, Wayne County, the State of Michigan and the Federal government regulations.

COMPLEXITY

The complexity of the work derives from the nature, number, variety, and intricacy of tasks, steps, processes, or methods in the work performed; the difficulty in identifying what needs to be done; and the difficulty and originality involved in performing the work. Work complexity is further driven by the policies and procedures that guide the work or from communications with City employees unfamiliar with project management and data analysis and the ability to translate these processes into reports easily understood by people without project management or data analytics backgrounds.

SCOPE AND EFFECT

The scope and effect of the work centers on support to the function and to designated authorities in project development and the ability to manage and analyze a project or program from start to finish in the preparation, identification and implementation process. The accuracy and timeliness of the work impacts on the reliability of the daily output of the individual are considered.

PERSONAL CONTACTS

At the Project Manager & Analytics Specialist III level, contacts are with executives, officials, managers, and/or professionals including agencies and outside organizations as they apply to the identification and implementation of information technology and systems. Purpose of contacts At the Project Manager & Analytics Specialist Level III, they assist in the development, analysis and implementation of divisional goals, initiatives and plans.

PHYSICAL DEMANDS

The work is characterized as sedentary. Typically Project Manager & Analytics Specialists sit comfortably to do their work, interspersed by brief periods of walking, standing, bending, and extended periods requiring the use of computer terminals and technology to accomplish work objectives.

WORK ENVIRONMENT

Work is performed in a comfortable office environment which is appropriately lighted, heated and cooled. The work environment contains no significant hazards. Some work may require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the work site.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills, and/or license(s) which are required for employment in the classification. Minimum qualifications increase based on the level of the position. Note: additional qualifications (i.e. special conditions) may apply to a particular position. Education Bachelor's degree with major in data analytics, project management, business, management, organizational development, or a related field. Project Manager & Analytics Specialist II Advanced levels of responsibility and three to four (3-4) years of project management or data analytics experience. License/Certificates Employees in this class are expected to remain current in project management best practices and may be required to participate in continuing education and training opportunities. Equivalency Equivalent combinations of education and experience may be substituted to meet the education and experience requirement of this position.

WRITTEN TEST REQUIREMENTS:

Applicants may be required to illustrate proficiency in the use of software packages such as the Microsoft Office Suite including Word and Excel. Applicants may be required to take written tests or work simulations to illustrate proficiency in other skill sets as may be determined based on the duties and responsibilities to be performed. These written tests might include mathematical skills and writing skills, including grammar and reading comprehension.

BACKGROUND AND OTHER CHECKS:

Applicants may be subject to background and criminal checks.

IDENTIFICATION:

Valid government issued identification will be required at time of hire. Evaluation Plan Interview: 70% Evaluation of Training, Experience & Personal Qualifications: 30% Total of Interview and Evaluation T.E.P:100% Additional Points may be awarded for: Veteran Points: 0 - 15 points Detroit Residency Credit: 15 points The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Essential duties may vary from position to position. #J-18808-Ljbffr City of Detroit