Audio Visual Specialist

Under general supervision and in accordance with established policies and procedures, the Audio Visual Specialist supports effective, reliable, and secure meetings, presentations, training programs, videoconferences, and special events. The role configures, operates, monitors, troubleshoots, and maintains conference room and event technology, while delivering responsive, discreet, and client-focused support to attorneys, staff, clients, and guests.

Essential Duties and Responsibilities:

• Prepare, test, operate, monitor, and support audio, video, collaboration, presentation, recording, and control-system technology for meetings, training programs, videoconferences, and special events.
• Provide in-room and remote meeting support, including pre-meeting checks, participant assistance, content sharing, audio and camera configuration, and rapid issue resolution.
• Troubleshoot conference room computers, displays, cameras, microphones, speakers, touch panels, cabling, wireless presentation systems, collaboration platforms, and related network connectivity; document and escalate issues as appropriate.
• Coordinate meeting requirements and room readiness with Reception, Office Services, Information Technology, event coordinators, outside vendors, and other stakeholders.
• Build effective working relationships with internal clients and guests, communicate clearly, and maintain continuity of service in high-pressure or time-sensitive situations.
• Perform preventive maintenance, firmware and software updates, equipment testing, repair coordination, and lifecycle tracking for audiovisual systems.
• Maintain accurate inventory, storage, checkout, configuration, and physical security records for audiovisual equipment and accessories.
• Create and maintain operating procedures, room standards, quick-reference guides, knowledge articles, and end-user training materials.
• Install, configure, test, and document new or replacement audiovisual equipment; participate in evaluations, pilots, upgrades, integrations, and post-installation acceptance testing.
• Assist with technology roadmaps, capacity planning, standards, budgeting, procurement, and monitoring of audiovisual purchases and repair expenses.
• Record or stream meetings and create, edit, manage, and distribute media when authorized, following the Firm’s confidentiality, privacy, records, and information-security requirements.
• Protect confidential and privileged information and follow all applicable security, acceptable-use, data-handling, and access-control requirements.
• Provide scheduled after-hours, weekend, and emergency coverage as business needs require.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities Required:

• Strong working knowledge of enterprise conference room and event technology, including audio, video, cameras, lighting, displays, projection, microphones, digital signal processing, control systems, and sound reinforcement.
• Hands-on experience supporting modern collaboration and conferencing platforms, such as Microsoft Teams and Zoom, and integrated room systems and peripherals.
• Working knowledge of audiovisual-over-IP, USB and HDMI signal paths, network connectivity, device management, and security practices relevant to connected meeting-room technology.
• Ability to diagnose issues methodically, prioritize incidents, restore services quickly, and communicate status and workarounds to stakeholders.
• Excellent written and verbal communication, customer service, organization, documentation, and interpersonal skills.
• Ability to work calmly and independently in a high-pressure environment while collaborating effectively across teams.
• Ability to interact professionally with individuals at all organizational levels and handle confidential and privileged information with discretion.
• Working knowledge of camera operation, lighting, audio capture, recording, streaming, and media editing workflows.
• Strong analytical and problem-solving skills, sound judgment, creativity, attention to detail, and adaptability when priorities or deadlines change.
• Proficiency with currently supported Microsoft Windows and Microsoft 365 applications, including Teams, Word, and PowerPoint; experience supporting macOS and mobile devices is preferred.
• Experience with Dante audio networking and Biamp audio processing and control systems is preferred, as these technologies are used in the Firm’s current audio environment.
• Experience with enterprise audiovisual ecosystems and room-control technologies, such as Crestron, Cisco, Microsoft Teams Rooms, Zoom Rooms, and comparable platforms, is preferred.

Education and Experience:

• Bachelor’s degree in information technology, audiovisual technology, communications, engineering, or a related discipline preferred. Relevant technical training and progressively responsible experience may substitute for formal education.
• At least five years of experience supporting audiovisual technology, enterprise meetings, conferencing, events, or conference center operations, or an equivalent combination of education and experience.
• Industry certifications such as AVIXA Certified Technology Specialist (CTS), Microsoft 365 Certified: Teams Administrator Associate, or manufacturer-specific audiovisual certifications are preferred.

Working Conditions:

• Normal office environment with little exposure to excessive noise, dust, temperature, etc.