Member Service Rep-Opener Capital YMCA

Job Title

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility.

Essential Functions

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Handles retail item sales and towel service operations.
• Responsible for walking through facility regularly; assisting members, attending to any minor facility cleaning needs, reporting repairs, etc.
• All other duties as assigned by your supervisor

Qualifications

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers

Benefits

• Free Membership
• EAP Program
• YMCA Retirement Plan
• Paid Sick Time

Salary Range: $16.00-$22.34

YMCA of Superior California