Quality Control Specialist

Quality Control Specialist

We are seeking a detail-oriented Quality Control Specialist to support program compliance, quality assurance, and performance monitoring within a Housing Choice Voucher (HCV) environment. This role is responsible for conducting audits, reviewing files and systems for accuracy, identifying areas for improvement, and ensuring compliance with HUD regulations and internal quality standards.

Responsibilities

• Implement and monitor quality control standards and recommend process improvements as needed.
• Conduct secondary file reviews to ensure accuracy, compliance, and completeness.
• Perform quality control checks of automated systems, including document management systems.
• Conduct follow-up audits to confirm errors identified during reviews have been corrected.
• Develop and distribute regular quality control reports, including statistical analysis, findings, and recommendations.
• Collaborate with leadership to establish quality control goals, performance indicators, and program guidelines.
• Train staff on quality control procedures, compliance requirements, and program updates.
• Coordinate with program managers on quality-related issues and regulatory changes.
• Assist with annual reviews, HUD compliance audits, and other regulatory requirements.
• Consolidate data and prepare executive reports for leadership and corporate offices.
• Ensure timely and accurate submission of required information and reports.
• Troubleshoot quality control issues and recommend solutions to improve operational efficiency.
• Perform additional duties and special projects as assigned.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred. Equivalent experience may be considered.
• Minimum of 5 years of progressively responsible experience within the Housing Choice Voucher (HCV) Program.
• Experience in quality assurance, compliance monitoring, or process improvement preferred.
• Knowledge of HUD regulations, HCV occupancy requirements, and compliance standards.
• HCV Occupancy Certification required or ability to obtain.
• Experience with quality process management, ISO standards, and statistical quality tools is a plus.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret regulations, policies, and program requirements accurately.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to manage multiple deadlines.
• Proficiency in Microsoft Office Suite and document management systems.
• Ability to maintain confidentiality and work collaboratively across departments.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to access and navigate all departments within the organization as needed.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: #562-Joule Staffing - Edison