Real-Time Traffic WFM Analyst
Spectrum
Spectrum invites applications for a Traffic Workforce Analyst to maximize occupancy and service levels through real-time and intraday analysis across decentralized and virtualized contact centers. You will manage responsive staffing and coordinate across teams to support reliable customer service. You will review forecasts, adjust schedules for holidays or outages, and negotiate staffing with sites to optimize performance. #J-18808-Ljbffr
Vacancy posted 4 days ago
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