Automotive Business Development Representative

Business Development Representative (BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto Group Be the First Connection in a Customer’s Buying Journey Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities. Why You’ll Love It Here Fast-paced, team-oriented environment Career advancement opportunities—we promote from within Great opportunity to grow into sales or management roles Family-owned and operated culture Long-term career stability Employee discounts on vehicles, parts & service Paid training and ongoing support Benefits We Offer 401(k) with company match Dental & vision insurance available Paid vacation, PTO, and holidays Employee discounts on products and services Supportive leadership and team environment What You’ll Do Answer inbound customer calls, internet inquiries, and live chat requests Schedule and confirm sales appointments for the dealership team Respond quickly and professionally using phone, email, text, and CRM communication tools Provide customers with initial vehicle and dealership information Assist customers with basic financing information and next steps Follow up consistently with leads that are not yet ready to purchase or missed appointments Maintain accurate customer records and daily activity within the CRM system Work closely with sales teams and dealership leadership to improve customer experience and appointment success Participate in team meetings, training, and process improvement sessions What You Bring Previous customer service, call center, retail, hospitality, or sales experience preferred Strong communication and relationship-building skills Positive attitude and team-oriented mindset Professional, friendly, and confident demeanor Comfortable working with computers, CRM systems, email, and texting platforms Ability to multitask and stay organized in a fast-paced environment Strong work ethic and willingness to learn and grow Requirements: Valid driver’s license High school diploma or equivalent preferred Why Krause Auto Group? Over 30 years of automotive success Family-owned and operated organization Promote-from-within culture with real career advancement opportunities Leadership team committed to employee development and success Opportunity to grow with some of the most recognized automotive brands in the world Perfect For Candidates With Backgrounds In: Customer service Hospitality Retail sales Call centers Appointment setting Banking or phone support roles Automotive sales support Our Commitment to You Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed. #J-18808-Ljbffr