Customer Specialist Representative (Medical Experience)

Customer Success Representative (4798) Customer Success Representative Are you a natural communicator withstrong presentation skills, a knack for building relationships, and a confident phone presence? As a Customer Success Representative ,you'llownthe customer experience from onboarding through ongoing engagement.educating, supporting, and advocating for them every step of the way. Manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle Proactivelymonitoraccount health,identifyingengagement gaps or churn risks early andtaking actionbefore issues elevate Lead product training sessions and business reviews that help customers continuously deepen their platform knowledge and realize ongoing value Drive platform adoption by guiding customers through new features and ensuringthey'regetting the most out ofLodgeLink Identifyand nurture expansion opportunities within your portfolio, collaborating withBusiness DevelopmentManagers to grow accounts organically Serve as the voice of the customer internally,capturing feedback, flagging trends, and working cross-functionally with product andCustomer Experienceteams to influence improvements Maintainaccurateaccount records and activity logs in Salesforce to support visibility across the team 3+ years of experience in a customer-facing role,ideally in customer success, account management, or a SaaS/platform environment where you owned post-sale relationships ~ A genuine customer-first mindset;Proven ability to drive product adoption, guiding customers from onboarding through to confident, long-term platform use ~ Experience managing a portfolio of accounts,prioritizing effectively, spotting churn risks early, and resolving issues before they elevate ~ Strong communicationskills with the ability to lead training sessions and business reviews, adapting your style to different audiences and seniority levels ~ CRMproficiency(Salesforce preferred) with clean, consistent record-keeping habits ~ Experience in travel management or workforcelogisticsis a plus,but a hunger to learn the industry is equally valued LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better. United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all. Building a diverse and inclusive team, supporting career growth and development. ~ Hotel and travel discounts. Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. Accommodation for applicants with disabilities is available upon request during the recruitment process.