Program Manager

Manager – Housing ProgramsReports to: Program DirectorDepartment: All Housing ProgramsPay Grade: Admin / A $38.75- $43.57Classification / FLSA: Admin / ExemptApproved by: Chief Human Resources OfficerSummary: The primary focus of this position will be Manager of a housing first model set of programs and will primarily focus on the Trueblood/Forensic populations with referrals originating from multiple sources. The Manager will assist staff to develop both consumer and landlord relationships, assist consumers and staff to identify, obtain, and maintain housing and an independent living status. Assist in managing housing resources, while coordinating the activities of the multiple housing teams and staffEssential Job Responsibilities:Familiarity with Landlord Tenant Law and work with the team to ensure that CRMHS is in compliance with applicable laws for housing programs.Familiar with location matching, roommate matching, background checks, leasing/application packetsFamiliarity with Rent/Lease information and assistance (e.g. notices, evictions, housing support, rent collection)Familiarity with all aspects of Global Leasing specifically, including purpose, contracting, process, and general set-upWork with the Lead Referral Coordinator to collaborate with community partners and organizations for referrals, housing placements, braided funding opportunities and long term supports as a point person for all programs.Work with CRMHS Compliance Team to ensure all policies and procedures stay up to date and the teams are within compliance.Prioritize relationships with HCA, Forensic Partners, such as the jail, DOC, Navigators, etc.Assist staff to develop and facilitate consumer groups as neededFacilitate Team MeetingsAssist and coach staff to provide all aspects of Housing Support Services to individuals enrolledAct as Liaison between staff, landlords, other partnering agenciesCoordinate with local profit and non-profits (e.g. HEN, VHA, Home and Community Services, Clark County Jail, SUD, Crisis, etc ) as a point person for all programsCoordinate care internally and within the Forensic Housing Teams to assure timely communication relative to consumer needs and preferencesMonitor documentation for appropriate records and chartsProvide staff training and follow upProvide supervision to staff monthly and/or weekly as neededProvide coaching plans as needed, with Director assistanceWork with Director in regards to disciplinary action when neededWork with a team of Peers and/or Case Managers, MHP, Compliance, Leads, PA's and the Program DirectorComplete weekly, monthly and/or quarterly reports, for up to 3 housing teams/contracts as neededAssist Program Director with program development, interviewing, hiring, regular staff evaluations and other administrative tasks as assignedMOC Duties as AssignedCross train Lead staff as needed for identified administrative coverageMaintain a small caseload of no more than 5 housing participants to maintain familiarity with all processes, and documentation platforms and guidelinesAssist with financial responsibility, including purchasing and manage team credit card for booking hotels or other necessary purchases.Manage reports, track receipts and work with the Director and accounting to ensure necessary purchases for the program are tracked properly.Non-essential Job Functions:Attend staff and planning meetings as scheduled.Maintain communication and cooperative working relationships within the agency.Other duties as assigned by Director.Education, Licensing and Experience:Minimum 2 years recent experience in a supervisory roleMinimum 5 years of experience in the social service field with mental illness, medically fragile and/or chemical dependency.Bachelor's degree required, Master's preferredMaintain Agency Affiliated Counselor registration yearlyCompetencies, Knowledge, Skills and Abilities:Good communication and interpersonal skills, basic knowledge of chronic mental illness, customer service, maintaining and building therapeutic relationships. Assessment skills, multitasking, making decisions, problem solving, and good time management skills. Basic finance and budgeting skills. Proficiency in Microsoft Office, including Excel, with the ability to manage multiple databases, is a must. Flexible and open to change.