Sales Order Processor

Sales Order Processor

Volt is immediately hiring for a Sales Order Processor in Irvine, CA.

As a Sales Order Processor, you will:

• Support Regional Account Managers with order processing and account management activities
• Process and confirm customer and wholesaler purchase orders using SAP
• Respond to customer inquiries regarding orders, product information, pricing, delivery status, and tracking information
• Manage order fulfillment, shipment coordination, backorders, and order exceptions
• Review purchase orders for accuracy, including part numbers, pricing, and order details
• Provide order confirmations, proof of delivery documentation, shipping updates, and tracking information
• Process customer returns, cancellations, freight claims, parcel claims, and sales return authorizations
• Generate shipping labels, bills of lading, commercial invoices, and related shipping documentation
• Coordinate with freight carriers to ensure timely and cost-effective shipments
• Process, audit, distribute, and maintain customer invoices and records
• Research and resolve shortages, backorders, mis-shipments, and customer service issues
• Maintain organized records related to sales orders, returns, customer accounts, and shipping activities
• Collaborate with customers, sales teams, warehouse personnel, and cross-functional departments to ensure exceptional customer service
• Educate customers on return policies, freight claims procedures, and order-related processes
• Perform other duties as assigned

This is a full-time Temporary opportunity.

The ideal candidate will have:

• High school diploma or equivalent required; college degree preferred
• 5-7 years of experience in customer service, account management, sales administration, order processing, or related roles
• Hands-on SAP experience supporting order management, customer service, inventory inquiries, and/or returns processing
• Experience managing customer purchase orders in a distribution, manufacturing, or factory environment
• Experience handling returns, cancellations, excess inventory requests, freight claims, parcel claims, and related customer service issues
• Strong verbal and written communication skills with the ability to effectively interact with customers, sales teams, warehouse personnel, and internal departments
• Proven ability to manage order fulfillment, backorders, shipment coordination, and customer inquiries
• Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and SharePoint

Preferred Skills & Qualifications

• SAP Sales Order Management experience
• Experience with FedEx shipping, freight logistics, bills of lading, and commercial invoices
• Strong conflict resolution and customer retention skills
• Excellent 10-key and numerical data entry skills
• Typing speed of 65+ WPM preferred
• Ability to deliver customer-focused solutions while maintaining a high level of professionalism
• Positive, team-oriented attitude with strong work ethic and accountability

Additional Screening Requirements

• Typing Test
• 10-Key Test
• Aptitude Test (Attention to Detail)
• Basic Excel Knowledge Assessment (if available)

Schedule: 8:00AM - 5:00PM

Days: Monday through Friday

Pay Rate: $23.00 - $25.00 per hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick Time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by applicable law.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email View email address on click.appcast.io or call View phone number on click.appcast.io.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider qualified applicants with arrest and conviction records in a manner consistent with applicable fair chance laws.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.