PT Lead - Guest Arrivals Southshore Bay Lagoon

Job Summary The GA Lead oversees the team responsible for selling all tickets and rentals at the lagoon, in addition to checking guests in and resolving guest questions and concerns, both onsite and via phone. This person works as a support to the GA Supervisor, performing work both indoors and outdoors. This is a hands‑on position, and the successful candidate will both direct and participate in tasks with his or her team. Responsibilities Provide and model excellent customer service Support the GA Supervisor leading the team that sells lagoon tickets, rental products, umbrella services and activities. This team also assists guests with any questions or concerns onsite and via phone Maintain inventory and equipment Help create schedules, prepare and review reports, checklists, and other paperwork Assess employees’ progress: coach with positive reinforcement Manage daily budget hours and work with leadership to revise and develop changes as needed Provide resident updates and information entry Other duties as required Qualifications High School diploma or equivalent Supervisory experience a plus Experience in ticket sales preferred Efficient, well organized, and able to handle a variety of duties simultaneously Professional manner, discretion, and appearance Excellent communication skills Proficient in appropriate computer skills and office equipment Flexible availability, including mornings, evenings, weekends, and holidays. Shifts may vary based on business needs Ability to lift up to 50 lbs if needed Ability to work outside in all-weather elements for extended periods of time Benefits Employee Discount Program, including Lagoon entry, F&B/merchandise discounts, and more! E.O.E. MetroLagoons does not discriminate on the basis of age, gender, race, nationality, religion, sexual orientation, or any other class protected by law. #J-18808-Ljbffr