Client Operations Specialist

Job Description

Job Description

The Client Operations Specialist provides essential support across account servicing, asset movement, documentation, and client communication. This role ensures a smooth, accurate, and compliant experience for clients while supporting advisors with day‐to‐day operational needs.

Key Responsibilities

Asset Movement & Transactions

• Process ACAT and non‐ACAT transfers, ACH requests, journals, and domestic/international wires.
• Set up on‐demand and periodic contributions and distributions.

New Account Opening & Maintenance

• Open, update, and close client accounts.
• Complete client information changes, restriction removals, advisory updates, POA/TPAI additions, trust updates, and statement linking.
• Manage online access setup, linking, and de‐linking.
• Verify documentation for accuracy and compliance.

Client Service & Administrative Support

• Prepare and send client forms, account documents, secure emails, and e‐sign packages.
• Generate reports, meeting materials, and maintain eMoney data.
• Support existing annuity contracts and handle estate processing, including death claims, new account setup, beneficiary communication, and asset movement.
• Assist with trading activities such as mutual fund conversions, trade corrections, dividend reinvestment, and breakpoint reviews.
• Process check deposits and manage incoming/outgoing mail.
• Conduct initial outreach to prospects and gather data for new clients.
• Review and respond to daily action items and follow‐ups.
• Perform general office tasks including supply ordering and meeting scheduling.

Incentives & Benefits

• Flexible work‐from‐home options when needed
• PTO flexibility
• 401(k), medical, and full benefits package
• Career development, designations, and conference opportunities
• Coaching programs and team activities
• Office snacks and beverages
• Eligibility for performance‐based bonus