Public Assistance Technical Specialists (Reservist On Call)
$25 - $40 per hourICF
Description
ICF’s Disaster Management Division seeks Disaster Recovery Public Assistance Technical Specialists – Reservist On Call to join our team. This ON-CALL position will require travel to client offices, disaster recovery sites, and deployable for multiple week assignments. This is a U.S. based position.
About On-Call Employment with ICF: Due to the seasonal or project-specific nature of our disaster and emergency management work, ICF hires professionals as “On-Call” employees. On-Call employees are scheduled for work as it becomes available, with the freedom to accept or decline hours. They can work on concurrent projects outside of their ICF assignment, provided there's no conflict of interest.
Definition: FEMA Public Assistance (PA) is a program provided by the Federal Emergency Management Agency (FEMA) that provides financial and direct assistance to states, tribes, and territories when authorized as part of a presidential declaration under the Robert T. Stafford Disaster Relief and Emergency Assistance Act. The program provides supplemental grants to state, tribal, territorial and local governments, and certain types of private non-profits so communities can quickly respond to and recover from major disasters or emergencies. PA can fund the repair, restoration, reconstruction or replacement of eligible public or certain nonprofit facilities or infrastructure damaged or destroyed by a disaster. This is not health or social services.
As part of the Public Assistance Technical Specialist Reservist (On Call) Cadre, you will coordinate with senior and technical specialists and project team members to ensure performance of tasks. Responsibilities may include providing comprehensive disaster recovery, grant monitoring services to sub-recipients, and working with (possibly overseeing) disaster recovery staff and assisting with project management tasks.
At ICF we make BIG things happen. Let’s work together to help Hurricane victims and communities recover and re-build for future resilience. ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference.
Compensation: While the range below is broader, this position will offer an hourly pay range between $25-$40 per hour, based upon % match to job description, location, etc., as determined by the hiring team. Higher education and experience will not change this salary range.
Key Responsibilities:
• Work on scopes of work, cost alignments and building projects.
• Evaluate facility damages, documents, and photographs pursuant to scope of service consultations.
• Work on damaged component inventory and detailed estimate of damage.
• Cost estimation during project development and project formulation.
• Applying program requirements, policies, procedures and protocols.
• Provide accurate repair cost information to help build competitive estimates.
• Provide detailed review of FEMA project sub-grant applications (project worksheets) for completeness and preparation of version requests.
• Support project team members with technical interpretations and assistance.
• Attend meetings with agencies and applicants to establish assessment of proposed recovery projects, discuss project objectives, and construction budget as requested
• Consult on Hazard Mitigation, 428 Alternative Procedures, and other FEMA Public Assistance rules and regulations
• Applying knowledge of design, construction procedures, zoning and building codes, and building materials. Will create damage component inventory and detailed estimate of damages.
• Will work on significant and unique issues where analysis of situations or data requires evaluation of intangibles.
• Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results.
• Coordinate and participate in resolution of project related issues and concerns.
• Optimize procedures and maintain communication and focus.
• Maintain and track each case as required in project report management information system.
• Measure performance with key metrics.
• Keep management team informed on issues, problems & resolutions.
• Superior customer service skill set, ability to listen, facilitate and negotiate problems
• Expertise in area in which you are assigned. Carry out timely and accurate duties as requested.
• Travel as required to client recovery and ICF sites as required and requested by ICF management.
Please provide an updated resume aligned to the qualifications, skills and experience required.
Must Have Qualifications:
• 3+ years of construction experience, including 3+ years working in disaster recovery and grant monitoring through the federal and state levels of government with emphasis on the FEMA Public Assistance program.
• 2+ year’s working knowledge of RS Means, Xactimate, FEMA Cost Estimate or applicable web-based cost estimator software.
• 5+ years of experience with FEMA Public Assistance programs, Hazard Mitigation 404, 406, Alternate and Improved Project requirements.
• Must be able and willing to travel (flight and vehicle) as required for project work with minimal notice.
• Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check.
Professional Skills: (You bring these with you on Day One)
• Strong proficiency in Microsoft Office Suite, MS Excel and computer use.
• High attention to detail and accuracy in documentation and reporting “on-time” and professionally, including ability to follow directions.
• Strong organizational skills, with the ability to effectively plan, prioritize and manage multiple tasks and activities, independently and collaboratively.
• Strong written and oral communication, including interpersonal and presentation skills.
• Excellent critical thinking skills to help resolve project constraints and make decisions, paired with a desire to take initiative.
• Ability to work well under continually changing deadlines and priorities.
• Awareness and appreciation of applicant situations, socioeconomic backgrounds, and community dynamics.
Preferred Skills: (May set candidates apart)
• Bachelor’s degree in environmental, disaster management, construction, infrastructure, energy, finance or related area.
• Experience working active disasters with CDBG-DR, CDBG-MIT, 406/404-HMGP.
• Experience addressing strategic issues in disaster recovery operations including issues that have complex political and programmatic elements.
• Strong background in various types of construction.
• Experience addressing FEMA Public Assistance policy and guidance technical issues in regard to current law and regulations.
• Knowledge and skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of a wide variety of grants administration issues and problems.
• FEMA Certifications.
#oncallrecovery
#Indeed
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO ( policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email View email address on click.appcast.io and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at View email address on click.appcast.io . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$60,967.00 - $103,643.00
California Remote Office (CA99)
- ...Service Representatives work in a call center environment to provide... ...direct service to the public. This involves receiving incoming... ...Representatives provide assistance to beneficiaries and the general... ...s question or issue; explain technical information, gather facts, evaluate...SuggestedWork at office
- ...for delivering comprehensive technical support across software, hardware... ...include:-Intake of calls or walk ins and creating tickets within ServiceNow-Assist with loaner pool for users in... ...preparing presentations, reports, and publications. Research, evaluate, and test...SuggestedHourly payFull timeContract workFor contractorsWork at officeLocal areaRemote workNight shift
$21 - $24 per hour
...Support Technician *rotating Saturday on-call* SUPERVISOR: Systems Manager STATUS... ...and awareness campaigns and advocate for public policies that benefit the people we serve... ...customer service and communication skills to assist users and answer questions at various end...SuggestedHourly payWork at officeMonday to FridayFlexible hoursNight shift- ...Technical Support Specialist We are looking for a teammate in the Technical Support Specialist position who is a responsible... ...support and services for customers who need assistance on all company products via telephone calls, email, live chat, and FAE ticketing systems;...SuggestedRemote work
$26 per hour
...Role Overview Our Participant Services Call Center is seeking a professional, outgoing... ...and a familiarity with CRM systems. Strong technical skills. Accurate typing skills of 45... ...policies, processes, and plan knowledge to assist callers with their inquiries. Meet established...SuggestedTemporary workFlexible hours$24.68 - $35.29 per hour
...Call Center Agent Los Angeles, CA 90026 Overview Salary Range $24.68 - $35.29... ...Description SUMMARY: The Patient Access Specialist (PAS) works in a high-volume call center... ...electronic health record. The PAS also assists patients with provider changes, confirms...Hourly payFull timeWork experience placementWork at officeShift work- ...Job Description Job Description We are a 24/7/365 bilingual call center that answers calls for a variety of businesses. We are... ...Health Doctors & Licensed Professional Councilors for work/life assistance -FREE Parking (You can use our parking/shuttle service when traveling...Full timePart timeWork at officeRemote workFlexible hoursNight shiftWeekend workAfternoon shiftEarly shiftWeekday work
- ...experienced Desktop Support Specialist with excellent technical skills to work full-time... ...delivering Tier 1, 2, and 3 assistance in collaboration with the... .... Participate in the on-call schedule. Compensation and... ...Flexible Spending Account plans. Public Transportation and...Hourly payFull timeTemporary workRemote workFlexible hours
$27.37 - $30.33 per hour
...technicians, and administrators in resolving technical issues and completing special tasks. You... ..., provide second-level technical assistance, and escalate complex issues to the administrator... ...and laptops. Documents trouble calls in the Help Desk ticketing system....Hourly payWork at officeRemote work- ...Technical Support Analyst Internova is currently looking for a Technical Support Analyst... ...telecommunications and video). Additionally, you will assist in the process the onboarding new hires... ...of the after-hours team rotation for on-call. Provide clear & concise information...Work at officeLocal areaRemote workWork from homeFlexible hoursNight shiftWeekend work3 days per week
- ...timely manner. The Help Desk team supports technical software, hardware, mobile devices,... .../7 support services through rotating on-call shifts for after hours and weekend support... ...Occasionally visit other offices to provide onsite assistance and inventory tasks. Coordinate set...Work experience placementWork at officeLocal areaImmediate startRemote workRotating shiftWeekend work
- ...Support Analyst The Endpoint Support Analyst will provide technical support and assistance to students, faculty, and staff. This individual will... ...serving academic and administrative functions of a large public university. (Preferred) Foundational understanding of...Monday to Friday
- ...POSITION SUMMARY Broadvoice is seeking a Technical Support Specialist with strong VoIP knowledge and SIP... ...issues—particularly those related to call flow, SIP signaling, and voice... ...knowledge with training, manuals, industry publications, and hands‑on experience Take on additional...Remote work
$29.58 - $34.62 per hour
...As the Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our IT infrastructure and providing exceptional technical assistance to our employees. You will be responsible for ensuring timely resolution of technical issues and will...Hourly pay16 hoursTemporary workRemote workWork from homeMonday to ThursdayFlexible hours$54k - $80k
...Remote Job Overview The Technical Support Specialist provides technical support to a mix of... ...product, you are required to obtain a Public Trust clearance. The process for obtaining... ...and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late...Contract workRemote workMonday to FridayFlexible hoursShift workNight shiftAfternoon shiftEarly shiftWeekday work- ...intermediate-level support role responsible for providing hands-on technical assistance to end users. This position will support help desk... ...paced environment. Key Responsibilities Intake calls, walk-ins, and service requests, and create tickets in ServiceNow...Work at officeFlexible hours
- ...Technical Support Engineer Our client, a Fortune 10 Tech Company, is looking to hire a Technical... ...their day fielding incoming chats, calls, and online requests from Corporate and... ...technically accurate solutions to users. Assist with activities to triage and escalate...Contract workLocal areaRemote workWorldwideFlexible hoursShift workWeekend work
- ...Call Center Agent (100% Remote) US ONLY Pasadena, CA, United States Or refer someone Job Openings Call Center Agent (100% Remote)... ...and communicating with peers/managers via Slack or Zoom. A (non-public) dedicated workspace that is free from noise or distraction Perun...Remote jobFull timeWork from home
$20 - $23 per hour
...Parexel Call Center Agent When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal... ...the development of innovative new medicines which are vital for public health, improving outcomes, and saving lives. The early phase and...Hourly payFlexible hoursShift workWeekend workAfternoon shiftWeekday work$22 - $29 per hour
...Job Description Description: Job Title: Aquatics Technical Support Specialist II Department: Customer Support Reports To: Customer... .... Specialists will respond to escalated calls and offer assistance to clients. Success in this role hinges on exceptional...Hourly payRemote workWeekend work- ...level support for incoming requests for assistance from JWCH users experiencing problems with... ...user. 5. Reviews and monitors technical documentation, licensing, and upgrades.... ...Participate in JWCH's customer service training called AIDET on an annual basis. a....
$18.46 - $27.69 per hour
...About the Role The seasonal Operations Technical Specialist supports the operational readiness of H&R Block's seasonal tax office network... ...Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the...Minimum wageTemporary workPart timeWork experience placementSeasonal workWork at officeLocal areaRelocationFlexible hours$95k - $115k
...Los Angeles, CA Summary The Sr. Specialist, IS Regional Office serves as the senior technical resource for regional support operations... ...become available Provide and assist with training, onboarding, and... ...Participate in IS meetings & calls, as required and read minutes to...Work at officeLocal areaRemote work$27 per hour
...implements COVID mitigation and infection control protocols. Assists individuals in maximizing their strengths, interests, and abilities... ..., incident reports, update files, maintenance requests, phone calls, tracking of incidents and evening and weekend reports)....Hourly payContract workLocal areaWeekend workAfternoon shift- ...Job Description Job Description Salary: 24.28 - 27.00 Our Call Center is Hiring! Los Angeles Police Federal Credit Union... ...telephone and/or electronic inquiries, and provide information and assistance in accordance with credit union policy. This is a hybrid-...Work at officeRemote work
- ...FOR The Desktop Technician is responsible for providing technical support, troubleshooting, and maintenance for desktop... ...Responsibilities · Respond to helpdesk tickets & phone calls for technical assistance. · Diagnose and resolve hardware, software, and network...Temporary workWork experience placementRemote workAfternoon shift
$27 per hour
...IT Support / Help Desk Specialist The IT Support / Help Desk Specialist will perform basic... ...is responsible for providing technical support to internal employees while ensuring... ...resolve problems or provide technical assistance and support. Refer major hardware or software...Hourly payLocal areaFlexible hours- ...Labs, Inc. is seeking a Corporate Helpdesk Associate to provide technical support for office-based and remote employees. This role ensures that all corporate workstations operate securely while assisting users with a variety of technical issues. The ideal candidate will...Work at officeRemote work
- ...closely with other IT personnel to provide assistance on issues that are outside the scope of your knowledge or expertise. Balance technical problem solving, customer service and... ...retrieve the user’s hardware so the IT specialists can conduct analysis and determine how to...Work at officeRemote work
- ...Technical Support Analyst Location: Culver City, CA 90232 (Hybrid – in office 4x/week) Duration: 12 months (possible extension)... ...Technical Support Analyst is responsible for providing technical assistance and support to customers and internal teams. They troubleshoot...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Public Assistance Technical Specialists (Reservist On Call). Be the first to apply!
- infrastructure support analyst Los Angeles, CA
- systems support technician Los Angeles, CA
- application support technician Los Angeles, CA
- desktop support analyst Los Angeles, CA
- tech aide Los Angeles, CA
- support technician Los Angeles, CA
- product support technician Los Angeles, CA
- helpdesk support technician Los Angeles, CA
- personal computer support technician Los Angeles, CA
- technical associate Los Angeles, CA


