Senior IT Support Specialist

Why Join Our Team? At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world‑class cancer care close to home. By offering cutting‑edge treatments, innovative research, and a patient‑centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. Job Description Senior IT Support Specialist Location: Queens, NY | Full‑Time Hours: Monday – Friday 5/8.5s We are currently seeking a highly motivated Senior IT Support Specialist to join our growing IT team and provide exceptional support across our network of healthcare offices. Why Join Us? Competitive compensation based on experience Health Insurance available on Day 1 Dental, Vision, Life Insurance, and Disability coverage 401(k) Plan Generous PTO and paid holidays Opportunity to work in a fast‑paced healthcare environment supporting critical operations Growth and advancement opportunities within a rapidly expanding organization In This Role, You Will Serve as the first point of contact for technical support requests via phone and self‑service ticketing systems Provide Level 1 and Level 2 technical support for end users Troubleshoot desktop, application, hardware, and network‑related issues Support Active Directory, password resets, email configuration, and remote access Resolve desktop performance and internet connectivity issues Install and troubleshoot printers, scanners, and software across multiple locations Assist with basic network administration tasks including running and terminating lines Deliver white‑glove support to executive leadership and VIP users Collaborate with vendors and escalate unresolved issues when necessary Document incidents, updates, and resolutions within ServiceNow Provide guidance and troubleshooting support to junior team members On Call Rotation: Weekends and after hours as needed Weekend Project Work: As required We Require 3+ years of IT support experience in a Service Desk or similar environment Strong troubleshooting skills for Level 1 and Level 2 technical issues Advanced knowledge of Windows operating systems (Windows 10 Enterprise or newer) Experience with Active Directory, email configuration, and remote support tools Understanding of computer systems, mobile devices, and office technology Experience troubleshooting network printers and scanners Strong customer service and communication skills Ability to multitask and prioritize in a fast‑paced environment Experience using IT Service Management platforms such as ServiceNow Valid driver’s license and reliable transportation for travel between office locations Ability to lift and move equipment up to 50 lbs. Preferred Qualifications CompTIA A+ Certification Network+ or other IT certifications Bachelor’s degree or equivalent experience Experience supporting healthcare environments is a plus Familiarity with G‑Suite products preferred Salary Starting at $38 per hour Benefits Health Insurance on day 1, Dental, Vision, Life Insurance, Short‑ and Long‑term disability, 401k Plan, generous PTO, 8 paid holidays (2 floating), and more. Equal Opportunity Employer New York Cancer and Blood Specialists is an Equal Opportunity Employer. #J-18808-Ljbffr New York Cancer & Blood Specialists