Resort General Manager

Description:

Resort General Manager

Location: Grand Timber Lodge, Breckenridge, CO

Position Type : Full-time Exempt

Compensation: $109,720 - $137,280 (DOE)

Schedule: This role primarily operates on a MondayFriday schedule, providing an excellent work-life balance in the hospitality industry. As an operational leader, weekend availability is required for emergencies, seasonal demands, and HOA board meetings. Willingness to respond to urgent matters as needed is required.

About the Role:

At Breckenridge Grand Vacations, we believe in Sharing Smiles by creating exceptional, lasting memories. We are looking for a high-energy, guest-obsessed leader to take the helm at Grand Timber Lodge.

The Grand Timber Lodge offers a uniquely focused, high-impact leadership opportunity. As the GM, you will be on the front lines daily, directly shaping the guest experience and leading a dedicated core team. We need a culture champion who can bring fresh energy, elevate service standards, earn team buy-in, and drive measurable results.

If you thrive on mentoring future leaders, building strong HOA relationships, and rolling up your sleeves to make a tangible difference, this is the perfect role for you.

Key Responsibilities:

• Provide strategic leadership and oversee the daily operations of all resort departments: Activities, Engineering, Guest Services (Bell, Front Desk, Parking), Housekeeping, Security, and Spa.
• Directly manage, mentor, and support Operations Managers; provide indirect leadership and guidance to all resort staff.
• Develop, manage, and adhere to annual operating and HOA budgets; perform monthly financial analysis and report on variances.
• Collaborate with the Accounting Department on the Property Reserve Analysis (PRA), and plan, coordinate, and oversee all capital projects, remodels, and replacements.
• Serve as the primary resort representative, attending and presenting at all GL7OA board and finance committee meetings.
• Resolve escalated guest and owner concerns with exceptional service recovery, ensuring complete resolution and follow-up.
• Lead all aspects of human resources for operations staff, including recruitment, hiring, training, performance management, scheduling, and development.
• Ensure comprehensive safety protocols, maintain updated evacuation plans, and conduct regular staff safety meetings and drills.
• Drive guest satisfaction by monitoring feedback (NPS, Owner Surveys), implementing improvements, and meeting service score goals.
• Establish, communicate, and uphold all company policies, procedures, and hospitality standards across the property.
• Foster a positive, collaborative, and high-performance work culture, motivating teams toward shared goals and recognition.
• Maintain expert knowledge of the resort, local area, and industry trends to inform strategic decisions and enhance the guest experience.

• Bachelors degree in Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.
• Minimum of 5 years of progressive leadership experience in full-service hotel or resort management.
• Minimum of 5 years of direct supervisory experience, with a proven track record of managing multiple department heads and large, diverse teams.
• Demonstrated expertise in financial management, including budgeting, P&L analysis, forecasting, and cost control.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with the ability to analyze data and create detailed reports.
• Exceptional verbal and written communication skills, with experience presenting complex information to boards, executives, and large groups.
• Valid US drivers license with an acceptable driving record.
• Proven ability to resolve complex guest and operational issues with empathy, decisiveness, and sound judgment.
• Deep understanding of HOA governance and relations, with experience collaborating with boards and committees.
• Flexibility to work a varied schedule, including weekends, holidays, and extended hours as business demands.

Preferred Qualifications:

• Masters degree in Hospitality Management or Business Administration (MBA).
• 8+ years of resort general management or senior operations leadership experience in a luxury or mountain resort setting.
• Direct experience with property reserve analysis (PRA) and managing multi-million-dollar capital improvement projects.
• Professional certification (e.g., CHA, CHRM, CRME) from the American Hotel & Lodging Association or similar institution.
• Advanced skills in property management systems (PMS), revenue management tools, and other hospitality-specific software.
• Extensive background in labor management, union relations, and implementing staff development programs that improve retention and performance.
• Established network and knowledge of the local community, vendors, and regional tourism market.
• A hands-on leadership style with a visible presence on property and a passion for mentoring and developing future leaders.

Compensation & Benefits:

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until August 21, 2026.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.

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