Client Services Manager, Home Health

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Medicare-certified Oahu Visits Home HealthOffice . If you are looking for an exciting career opportunity in a growing industry a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion excellence and reliability. We want you to apply your energy and skills in this dynamic entrepreneurial environment and become an integral part of a caring professional team that is instrumental in providing the highest quality care to our clients.

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Client Services Manager Home Health

Location: Oahu Visits Office BAYADA Home Health Care

Salary: $50k per year plus incentives based on performance

Position Summary

The Client Services Manager supports the day-to-day success of our Home Health office by helping coordinate client services grow and manage a caseload support field staff and ensure a high-quality experience for clients and referral partners. This role is designed for a high-potential professional who can operate with increasing independence provide advanced support across client services functions and serve as a reliable partner to office leadership in a fast-paced Medicare-certified Home Health environment.

This position acts in accordance with The BAYADA Way and helps ensure compassionate excellent and reliable service for clients families referral sources and employees. The role also offers a strong path for continued growth into broader office leadership responsibilities.

Key Responsibilities

Client Service and Caseload Support

• Help develop coordinate and grow a Home Health caseload through strong relationship building and responsive service.
• Build trusting relationships with clients and families and serve as a point of contact for service-related questions concerns and follow-up needs.
• Make outreach calls to clients before start of care and support a smooth onboarding experience.
• Handle service inquiries professionally and accurately document referrals and related information in appropriate systems.
• Help establish service expectations with clients and payors including service details billing arrangements and issue resolution processes.

Scheduling and Coordination

• Coordinate staffing and scheduling based on clinician competency productivity and availability to support quality care and continuity of service.
• Monitor assignments after services begin and follow up proactively to support client family and employee satisfaction.
• Help minimize unnecessary staffing changes and maintain reliable service coverage.
• Serve as a facilitator among clients families clinicians physicians case managers and office staff to support coordination of care.

Office Operations and Service Processing

• Support billing and service-processing activities including physician order follow-up documentation coordination and timely flow of information needed for payroll and billing.
• Maintain accurate records notes and communications to support continuity compliance and service excellence.
• Monitor caseload and operational metrics and help office leadership identify trends barriers and opportunities for improvement.

Field Staff and Team Support

• Partner with office leadership and clinical partners to support field staff performance engagement and retention.
• Assist with call-outs urgent staffing needs office workflows and general administrative support as needed.
• Provide dependable backup support to Client Services leadership and contribute to a collaborative team-first office culture.
• Participate in office meetings company initiatives and special projects that strengthen office performance and client experience.

Advanced Associate Expectations

• Operate with a higher level of autonomy judgment and accountability than an entry-level associate while continuing to develop toward future leadership opportunities.
• Take ownership of more complex coordination tasks escalations and cross-functional follow-up within the Home Health office.
• Help reinforce best practices around responsiveness organization follow-through and service excellence across the team.

Qualifications

• College Degree required or equivalent healthcare experience.
• Demonstrated strong interpersonal communication and relationship-building skills.
• Proven record of goal achievement and ability to manage multiple priorities in a fast-paced environment.
• Prior healthcare home health Medicare client services recruiting or scheduling experience strongly preferred.
• Strong sense of urgency follow-up organization attention to detail and comfort with technology and office systems.
• Ability to work collaboratively use sound judgment and communicate effectively with clients families field staff and internal partners.

Preferred Characteristics

• Growth-oriented professional with the potential to move into broader office leadership over time.
• Calm service-minded problem solver who can balance client needs employee support and operational priorities.
• Committed to representing BAYADA with compassion excellence and reliability in every interaction.

Why This Role Matters

BAYADA Home Health provides Medicare-certified nursing therapy and related services that help adults and seniors remain safe and the OAV office the Client Services Manager plays an important role in helping clients start services smoothly supporting clinicians in the field and ensuring the office delivers an experience that reflects The BAYADA Way every day.

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As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Required Experience:

Manager