WIC - Client Service Associate

Job Description

Job Description

POSITION SUMMARY:

The Client Services Associate (CSA) assists with the delivery of WIC services over the phone at a CCI site, to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.

KEY FUNCTIONS & RESPONSIBILITIES

• Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages, as needed.
• Makes appointments and transfers according to established policies.
• Makes initial intake (pre-certification), and assists in making return appointments, confirming the participant’s current address, phone number, and updates in the electronic health record system, as necessary.
• Provides complete information on the certifying process.
• Collects internal and external referrals and schedules appointments following established scheduling policies
• Participates in nutrition class and outreach activities as directed.
• Accurately performs daily data entry.
• Performs computer record file maintenance and updates in a timely manner.
• Properly maintains computers, printers, and other office equipment.
• Solicits and addresses participants’ questions.
• Provides correct information on WIC foods and vendors.
• Provides correct information on the proper use of eWIC benefits.
• Perform other duties as assigned.

MINIMUM QUALIFICATFIONS:

• A high school diploma or GED.
• Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.
• Bilingual (English/Spanish) required.
• Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
• Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.

Why work at CCI?

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Monday through Friday: 8 am to 4:30 pm