Account Specialist / Shipping & Receiving Clerk

Account Specialist / Shipping & Receiving Clerk

This position is a vital support role and serves as a key connector between customer-facing processes and warehouse execution. This role requires a high level of proactivity, ownership, and teamwork to drive both customer satisfaction and operational excellence. The long-term goal for this role is to become a seasoned proficient Account Specialist and service our growing list of customers.

Key Responsibilities

Account Specialist Functions

• Manage assigned customer accounts and ensure customer requirements are accurately executed.
• Process inbound and outbound orders in alignment with customer expectations and company procedures.
• Communicate with customers with clarity, professionalism, and urgency regarding order status, issues, and resolutions.
• Initiate NCRs (non-conformance reports) to address and prevent product quality or service issues.
• Perform invoicing and rate verification as per contractual terms.
• Maintain accurate inventory reconciliation and escalate discrepancies in a timely manner to leadership.
• Address and resolve customer concerns proactively when necessary.
• Support audit readiness and maintain process integrity at all times.

Shipping & Receiving Clerk Functions

• Schedule and reschedule inbound and outbound shipments ensuring that flow of goods supports customer service expectations and warehouse capacity.
• Maintain real-time visibility on shipping and receiving accuracy with a proactive approach to correcting errors.
• Coordinate rail freight activities when required.
• Report scheduling issues to leadership in a timely manner with proposed solutions.
• Participate in physical inventories and maintain inventory accuracy.
• Maintain full awareness of daily workload and collaborate with team members to ensure smooth execution.