IT Helpdesk Manager
Rosendin Electric
- # IT Helpdesk ManagerApply: Office MPS TX McKinney: Full time: Posted Today: JR106965Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.## **Why Rosendin?**## **Committed. Innovative. Engaged.**If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! ## **YOUR NEXT OPPORTUNITY:**The IT Helpdesk Manager is responsible for supervising the Helpdesk and managing the technical support staff. The IT Helpdesk Manager is responsible for ensuring an outstanding level of customer service by providing direct IT services and support to all Rosendin employees.## ## **WHAT YOU’LL DO:*** Supervise the Helpdesk support staff by defining and establishing schedules, setting priorities, providing support/direction, and dealing with administrative issues as needed* Manage policies and procedures for helpdesk* Manage help tickets, i.e., ticket assignment, prioritization, escalation, and resolution* Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in call center issues* Promote excellent customer service, effective response times and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction* Train helpdesk staff on operational procedures and troubleshooting techniques. Provide training on new hardware and or software applications as requested* Establish and maintain an environment conducive to team building and cross-departmental communication* Manage IT inventory* Ensure that staff provides timely and considerate customer service to end users by fielding helpdesk calls and resolving technical issues* Analyze and identify trends in issues reported and devise preventative solutions* Do root cause analysis on major issues* Other duties and defined by the manager* The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit## **WHAT YOU’LL NEED TO BE SUCCESSFUL:*** Advanced knowledge of Microsoft Active Directory and Windows 7 & 10* Advanced knowledge of Microsoft Office 2010 and newer* Network troubleshooting and working with VPN client software* Analytical and problem-solving/troubleshooting skills required* High level of performance in a dynamic and fast-paced team environment* Willing to take a hands-on approach to ensuring optimal customer service* Establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests* Demonstrated ability to use discretion and sensitivity when handling confidential information* Demonstrated success taking direction and working independently* Builds and maintains solid work relationships with all levels of staff and senior management* Proficient in using a computer and Microsoft Office (Outlook,Word,Excel,etc.); Oracle preferred* Prioritize and manage multiple tasks, changing priorities as necessary* Work under pressure and adapt to changing requirements with a positive attitude* Oral and written communication skills as required for the position* Self-motivated, proactive and an effective team player* Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others## ## **WHAT YOU BRING TO US:*** Bachelor's degree in Information Technology, Computer/Information Science, or related discipline* Minimum 2years’ management experience* Minimum 7+years ’IT experience* Can be a combination of education, training, and relevant experience## ## **TRAVEL:*** Up to 20%## **WORKING CONDITIONS:*** General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning* Noise level is usually low to medium; it can be loud on the jobsite.* We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.* Occasional lifting of up to 30 lbs.Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.## ## **YOU Matter – Our Benefits*** ESOP – Employee Stock Ownership* 401 K* Annual bonus program based upon performance, profitability, and achievement* 17 PTO days per year plus 10 paid holidays* Medical, Dental, Vision Insurance* Term Life, AD&D Insurance, and Voluntary Life Insurance* Disability Income Protection Insurance* Pre-tax Flexible Spending Plans (Health and Dependent Care)* Charitable Giving Match with our Rosendin FoundationOur success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business...and your career.Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.
- J-18808-Ljbffr Rosendin Electric
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Helpdesk Manager in Eastern, KY vacancy
- Rosendin Electric, Inc. is seeking an IT Helpdesk Manager to supervise the Helpdesk and lead the IT support staff in delivering high-quality customer service to Rosendin employees. The role focuses on ticket management, policy enforcement, and training to ensure efficient...SuggestedWork at office
$115k - $150k
...Skip to content Back eDiscovery Project Manager Anywhere| United States Direct Hire Our client, a leading national law firm, is seeking an experienced eDiscovery Project Manager to join their busy team in a fully remote capacity. The ideal candidate will have some eDiscovery...SuggestedCasual workWork at officeRemote workAfternoon shiftEarly shiftTru Legal Services
Eastern, KY1 day ago- ..., configuration issues. We're looking for a Support Engineering Manager to scale this function. This is a hands‑on, player‑coach role.... ...with customer stakeholders — clinicians, practice ops leaders, IT teams — so that even hard conversations (downtime, data issues,...SuggestedLive inWork at officeWork from homeFlexible hours
- ...staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support function, coaching, and issue resolution, while escalating broader operational risks or...SuggestedWork at office
Elovate LLC
Eastern, KY2 days ago $65k - $80k
...Training: Access ongoing professional development from some of the best trainers in the industry. Responsibilities The Call Center Manager is responsible for leading the customer service and dispatch teams to ensure an exceptional customer experience from the first...SuggestedWeekly payHigh 5 Plumbing Inc
Eastern, KY2 days ago$65k - $80k
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Call Center Manager Full Time Salinas, CA, US 3 days ago Requisition ID: 2640 Salary Range: $65,000.00 To $80,000.00 Annually SUMMARY...Full timeWork at officeVisa sponsorshipWork visaCypress Medical Management Group
Eastern, KY2 days ago$85k - $100k
Description Spatial Front provides IT solutions to federal, state, and local governments, and the private sector. We provide delivery... ...to Track and follow through on assignments Works with Program manager to meet all requirements in the PWS. Select, install, configure...Full timeLocal area$69.55k - $78.24k
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Service Desk Manager Regular Full-Time Baton Rouge, LA, US 14 days ago Requisition ID: 1962 Salary Range: $69,550.25 To $78,244.04...Full timeWork at officeRemote workNeighbors Federal Credit Union
Eastern, KY2 days ago- ...Directs and manages overall daily operations of the designated Clubhouse with the primary concern for programs, service delivery and safety. Other responsibilities include membership tracking, supervision and training of staff, and policy adherence. Leadership Deliver...Work experience placementWork at office
Boys & Girls Clubs
Eastern, KY2 days ago - Systems Plus is seeking an IT Service Desk Specialist - Level II to join our onsite team supporting mission-critical healthcare operations. You will lead Tier II service delivery, oversee end-user computing, and ensure continuity of EHR systems and other essential healthcare...
- ...Solutions, Inc. is seeking a Service Desk Lead for Huntsville, AL, to manage desk-side support operations, incident management, and escalation... ...tracking, endpoint troubleshooting, and close collaboration with IT teams. The ideal candidate has 10+ years of related experience...
- Mecklenburg County Park and Recreation Department seeks an experienced Administrative Support Supervisor to lead the day-to-day operations of the Customer Experience Call Center. You will supervise a team delivering timely, professional, and welcoming information about ...
- SERVICE DESK MANAGER# SERVICE DESK MANAGERHot JobFully Remote • 8600 SHELBY COURT 200 - CHANHASSEN, MN 55317## OverviewSalary Range$80,000.00 - $94,000.00 Salary/yearPosition TypeFull Time## Description## SummaryThe Service Desk Manager is the primary resource to manage...Full timeContract workTemporary workWork experience placementCasual workWork at officeLocal areaRemote workMonday to FridayNight shiftAfternoon shift
- The Aquatic Technical Support Manager leads the technical support team, overseeing the case management system, workflows, and escalation process. This role builds and refines the tools, techniques, and procedures the team uses to deliver fast, accurate support to internal...Remote workShift workWeekend work
- ...Federal Government Contracting About the job Senior Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for... ...Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to...
- ...ask for an accommodation or an alternative application process. IT Help Desk Supervisor Full Time Bismarck, ND, US Job Title: IT... ...support culture. What We’re Looking For Demonstrated leadership and management skills Excellent verbal and written communication skills Ability...Full timeFlexible hours
- Job Title: Technical Support & Helpdesk - Manager Position: Business Development Manager Job Location: BDO Team - USA Duration: Fulltime with contract Qualification: MBA/ M.Com/ MBE Degree Expected Salary: Based on Qualification, Eligibility, Experience Job Description...Full timeContract work
- Kearney Italia, Inc. is seeking an IT Service Desk Lead in Arlington, VA to guide the service desk, while delivering hands-on Microsoft government cloud expertise. You will lead a team, resolve complex issues, and ensure DoD IL4/IL5 and NIST SP 800-171 compliant operations...
- ## Supervisor Customer ServiceApply: Denver, CO: Full time: Posted Today: R263661Make a difference.As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible.**In this role you will:*** Supervise a customer ...Full timeFlexible hoursNight shift
Graybar
Eastern, KY2 days ago - ## Manager, Customer ServiceApply: On-site: Augusta, Georgia: Full time: Posted Today: End Date: November 13, 2026 (30+ days left to apply): R1052503# **Summary**Accountable for managing one or more teams responsible for customer service. Manages the day-to-day operations...Full timeFor contractorsWork experience placementSecond jobWork at officeLocal areaMonday to Friday
Southcarolinablues
Eastern, KY4 days ago - ...customer service organization. Improve the customers experience with HPS. Create engaged customers and help facilitate growth. Manage and Monitor order entry process as defined in the company guidelines. Ensure review of purchase orders with certain requirements...Flexible hours
Hubbell
Eastern, KY2 days ago - ...Technology, platform upgrades, and modifications to program business rules.* Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner.* Manage employee timecards in addition to standard HR responsibilities as a...Full timeTemporary workWork experience placementWork at officeLocal areaImmediate startRemote workFlexible hoursShift work
Cardinal Health
Eastern, KY2 days ago - ...role contributes to recruiting, onboarding, and training within the department.**DUTIES AND RESPONSIBILITIES**Call Center Support* Manage and process staff timesheets, payroll, and daily attendance* Generate and analyze daily call center performance reports* Monitor real...Work at officeRemote work
Western Growers Health
Eastern, KY2 days ago - Systems Plus, Inc. seeks an IT Service Desk/Knowledge Base Manager - Level IV to lead enterprise IT Service Desk operations and drive knowledge management strategy at Fort Bliss, TX. The role requires directing ITSM programs, governance, and performance metrics to ensure...
$62.2k - $103.6k
...: Getzville, NY: Full time: Posted Yesterday: R85243# **Overview:**Responsible for directing the day-to-day activities for a unit. Manages approximately 10 FTEs (or with fewer employees but covering diverse disciplines and/or complex functions).## **Primary Responsibilities...Full timeWork experience placement- ...Job Summary IT Engineer is a member of the core IT Engineering team responsible for providing digital signage solutions to clients... ...oriented, independent, self-starter Exceptional time management skills with a track record for meeting deadlines Excellent communication...Remote work
Colonial Group
Eastern, KY2 days ago - ...IT Engineer About the company Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment... ...that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We were the first...Temporary workRemote workFlexible hours
SOLANA FOUNDATION
Eastern, KY2 days ago - ...and drive people forward. About This Role We're growing our IT team, and this is a great opportunity to help build a modern,... ...robust SaaS application architecture while supporting endpoint management, security, and IT operations. You'll drive efficiency through automation...Work at officeFlexible hours3 days per week
Strava
Eastern, KY1 day ago - ...access to the galaxy beyond our planet. About the Role The IT Engineer is responsible for the design, implementation,... ...infrastructure. This role encompasses systems engineering, network management, cloud operations, cybersecurity practices, and cross-functional...Full timeWork at office
Apex Technology
Eastern, KY1 day ago $90k - $115k
...business plans, forecasts, and account growth strategies. Build and maintain strong relationships with customers and key decision-makers. Manage the complete sales cycle, from prospecting and qualification through quotation, negotiation, closing, and post-sale support. Use a...Full timeGERSTEL Inc
Eastern, KY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Helpdesk Manager. Be the first to apply!
Related searches
- service desk manager Eastern, KY
- IT support manager Eastern, KY
- information technology system analyst Eastern, KY
- IT software development manager Eastern, KY
- IT help desk technician Eastern, KY
- IT network Eastern, KY
- information technology software engineer Eastern, KY
- IT Eastern, KY
- IT governance analyst Eastern, KY
- IT site lead Eastern, KY