Production Supervisor

Production Team Leader

2nd shift, with flexibility to cover 3rd if needed

Position Summary:

Production Team Leaders play a key role in helping Klosterman bake with world-class practices, win as one team, grow our people, and serve our customers. They embrace the consumer by producing high-quality products and ensure operational capabilities by supporting their team in executing the Operations Excellence Playbook. Our Production Team Leaders empower and involve their teams to achieve key performance metrics and win the shift. They create a compelling culture by engaging and developing their team through effective coaching actions and expect ownership and accountability to achieve Thruput, no waste and shipping on-time, in-full.

Key Job Responsibilities:

• Win the shift by ensuring that all aspects of the shift, such as product, equipment, and processes, adhere to world-class standards for quality, cost, efficiency, and safety
• Foster a culture of Associate engagement by respecting, including, and empowering all Associates
• Uphold and promote our Leadership Behaviors: Embrace the Consumer, Ensure Operational Capabilities, Empower and Involve, Engage and Develop, and Expect Ownership and Accountability
• Identify issues, assign actions to the appropriate team member, and follow up to ensure it was completed. Escalate issues to department leaders, as needed
• Coach Associates towards an independent, problem-solving mentality to consistently achieve world-class standards
• Operate with a One Team mentality by collaborating across departments to solve issues and ensure production is to schedule
• Prepare priorities for you and your team for the upcoming shift
• Communicate and coordinate important issues with the right team members to solve issues, including cross functional partners, incoming shift team leaders, and department leadership
• Deliver on Key Performance Indicators for People, Quality, Safety, Service, and Cost
• Engage and develop core competencies in Associates through onboarding, training, coaching and consistent performance feedback
• Achieve all safety goals. Deliver on safety awareness programs in order to eliminate unsafe acts and conditions that contribute to workplace injuries. Comply with workplace standards, company policies and government regulations.
• Ensure product quality, advising others on necessary formula and process adjustments to ensure product runs within specification
• Lead the team of associates to serve sales by achieving production schedule attainment, KPIs for thruput, damaged product and shipping on time, in full.
• Ensure cost efficiency by reducing waste, decreasing down time, and overseeing appropriate staff scheduling

Key Behavioral Competencies:

• Operational Execution: This role requires the ability to think about business needs, set data-based priorities, and build plans with their associates, fellow Team Leaders and their Department Leader to achieve improved business KPIs. The ideal candidate will possess strong organizational, planning, communication, and leadership skills. They will have the ability to effectively coordinate and manage operational activities, ensuring efficient workflows, clear communication channels, and successful execution of tasks and projects.
• Set the Standard: This role has overall responsibility for universal achievement of Operations Excellence standards and practices for their team. The ideal candidate must be able to work a flexible schedule, including weekends and holidays, to accommodate operational needs. They will possess the ability to read English and follow written procedures accurately, ensuring compliance with established guidelines and protocols. Additionally, they will have the ability to work off ground level with proper safety equipment, demonstrating a strong commitment to safety practices. They will also be able to work in a non-air-conditioned environment, adapting to various working conditions and environments as required.
• Driving our Culture: Our values and culture are what make our company different. It is critical that the Team Leader builds a culture of continuous improvement and operational excellence, providing consistent leadership in working with bakery leadership and associates while emphasizing teamwork and collaboration that leads to high-quality products, high associate engagement, and successful financial results. The ideal candidate will be a team-oriented person, fostering a collaborative and supportive environment where individuals work together towards common goals. They will value and promote teamwork, encouraging open communication and active participation from all team members.
• Be a Change Leader: Drive the realization of Operations Excellence efforts across their team. Utilize strong decision-making skills and flexibility in order to drive sustainable operational initiatives and process improvement activities, and provide the necessary leadership to promote change throughout their team. The ideal candidate will possess a strong willingness to learn new skills and adapt to changing circumstances. They will embrace new challenges, seek opportunities for growth, and inspire others to embrace change and continuous learning.
• Developing our Talent: While driving accountability for results, be supportive and effective at developing individuals to assume greater levels of responsibility and personal contribution. The ideal candidate will exhibit leadership qualities that inspire and motivate team members. They will be committed to talent development, providing guidance and support to individuals to help them enhance their skills, assume greater responsibilities, and contribute to the overall success of the team and organization.