Collections Specialist

$41k

ApTask

About Client:
The client is a leading financial services company in the United States that specializes in providing private student loans, education financing solutions, and related financial products to help students and families fund higher education. The company supports students throughout their academic journey by offering loan programs, scholarship resources, and tools designed to make college more accessible and affordable. It has a strong focus on customer service, financial education, and helping borrowers achieve their educational goals.

Salary : $41K/Annum

Job Description:

The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.

Responsibilities:

Manage a portfolio of assigned delinquent accounts.
Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

Minimum education, skills and experience required.

Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
Detail-oriented with excellent organizational and time management skills.
Reliable, ability to work flexible day, evenings and weekend hours as required.
Basic computing skills
Must be able to obtain required License for collecting upon placement.

Preferred education, skills, and experience.

High school diploma or equivalent; some college coursework in business or related fields is preferred.
0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
Familiarity with debt collection laws, regulations, and compliance requirements.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at View email address on click.appcast.io.

Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at View phone number on click.appcast.io or View email address on click.appcast.io. Message frequency may vary. Msg & data rates may apply.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .

Applicant Consent:
By submitting your application, you agree to ApTask's ( and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at View phone number on click.appcast.io or View email address on click.appcast.io. Message frequency may vary. Msg & data rates may apply.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Collections Specialist in New Castle, DE vacancy

Collections Specialist
$20 per hour
...Collections Specialist OpportunityWe are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Collections Specialist opportunity with a leading consumer banking and educational financial services...
Suggested
Hourly pay
Temporary work
Work at office
Workway
New Castle, DE
2 days ago
Accounts Receivable & Collections Specialist
...Accounts Receivable & Collections Specialist SERVPRO of Bear, New Castle, and Upper Darby is seeking a professional, organized, and customer-focused Accounts Receivable & Collections Specialist to join our growing office team. This position plays an important role...
Suggested
Work at office
IICRC
Bear, DE
1 day ago
Part-Time Doorstep Trash Collection Specialist - Nights
$21 per hour
...Earn reliable extra income close to home with a consistent evening schedule. We're hiring part-time Doorstep Trash Collection Specialists (Service Valets) to help keep apartment communities clean, safe, and welcoming for the people who live there. This role is...
Suggested
Hourly pay
Extra income
Full time
Part time
Second job
Local area
Immediate start
Work from home
Long distance
10 hours per week
Shift work
Night shift
Day shift
Afternoon shift
Valet Living
New Castle, DE
4 days ago
Hybrid Collections Specialist: Negotiation & Recovery
A leading workforce solutions provider is seeking a Collection Specialist to manage debt recovery efforts. This hybrid role involves contacting delinquent accounts, negotiating payment arrangements, and documenting all collection activities while providing exceptional customer...
Suggested
ApTask
Newark, DE
2 days ago
Collection Specialist [81454]
A leading industry company is hiring a Collection Specialist to support their collections team in Newark, DE . This position is hybrid , requiring two days per week in the office , with a short-term assignment lasting less than a month. The role involves managing delinquent...
Suggested
Temporary work
Work at office
2 days per week
Onward Search
Newark, DE
2 days ago
Hybrid Collection Specialist - Newark, DE | Skip Tracing
A leading industry company is seeking a Collection Specialist to support their collections team in Newark, DE. This hybrid position will require two days per week in the office and involves managing delinquent accounts, communicating with debtors through various channels...
Temporary work
Work at office
2 days per week
Onward Search
Newark, DE
2 days ago
Student Loan Collections Specialist — High‑Volume Call Center
Synerfac Inc. in Newark, DE is seeking a Collections Representative (Student Loans) to manage high-volume collections activity and meet performance targets. The role requires completing a training program and working evenings, twice weekly, in a fast-paced environment focused...
Afternoon shift
Synerfac Inc
Newark, DE
3 days ago
Self-Pay Billing & Collections Specialist
...patient accounts in the SBO. You will collaborate with patient services, financial counseling, and revenue cycle teams to maximize collections while ensuring a positive patient experience. This on-site role runs Monday-Friday, 7:30am-4:00pm. The ideal candidate has strong...
Monday to Friday
Christiana Care Health System
Wilmington, DE
3 days ago
Self-Pay Billing & Collections Specialist
...Representative for the Single Billing Office. This on-site role focuses on timely resolution of self-pay accounts through reviews, collections, payment plans, and financial assistance referrals. The position collaborates with customer service, financial counseling, and...
Work at office
ChristianaCare
Wilmington, DE
3 days ago
Collections Associate
...Job Description Job Description Job description Job Description We are seeking a Collections Specialist to join our team. The ideal candidate will have experience in collections, customer communication, and negotiation and a proven ability to recover delinquent...
Work at office
Weekend work
Afternoon shift
BCForward
New Castle, DE
a month ago
Collections Specialist: Weekly Pay & Benefits
$16 - $17.5 per hour
Staffmark Group is seeking a Collections Representative in Newark, DE. The role pays $16.00-$17.50 per hour with standard daytime hours and occasional Saturday shifts. You will contact clients, set up payment plans, and work to resolve accounts in a compliant, professional...
Hourly pay
Weekly pay
Work at office
Shift work
Staffmark Group
Newark, DE
5 days ago
Evening Collections Specialist (Overdue Accounts)
Bernard Personnel Consultants is seeking a collections representative in Newark, DE. Responsibilities include contacting overdue accounts, taking payments over the phone, negotiating settlements, and complying with consumer protection laws. Candidates must possess strong...
Night shift
Afternoon shift
Bernard Personnel Consultants
Newark, DE
3 days ago
Medical Collections Specialist
...Medical Collections Specialist As the Medical Collections Specialist, you will be responsible for processing insurance claims, managing patient accounts, and resolving unpaid or rejected claims for ophthalmology and optometry patients. You will maintain accurate claim...
Full time
Center For Advanced Eye Care
Wilmington, DE
1 day ago
Collections Representative
$16 - $17.5 per hour
...Collections RepresentativeLocation: Newark, DEAssignment Type: Contract to hireIndustry: Financial ServicesHourly Pay Rate: $16.00 - $17.50 / HourlyOn-Site or Hybrid: On-SiteBenefits: This position is eligible for medical, dental, vision, and 401(k).About Our Client:Addison...
Hourly pay
Contract work
Local area
Night shift
Addison Group
Newark, DE
5 days ago
Collections Representative
$16 - $17.5 per hour
...Collections Representative Now hiring for a Collections Representative Location: Newark, DE Pay Rate: $16.00 – $17.50 per hour Schedule: Monday – Friday, 8 am-5 pm Monday – Friday, 12 pm-9 pm, Every other Saturday, 8 am-12 pm Like Helping People? We've Got a Job for...
Hourly pay
Weekly pay
Work at office
Immediate start
Monday to Friday
Staffmark
Newark, DE
5 days ago
Collections & Client Relations Specialist
Fox Rothschild is seeking a Collections/Client Relations Coordinator to manage accounts receivable and drive timely payments from clients. You will maintain records, communicate with clients, and work with attorneys and staff to resolve billing issues in a professional,...
Fox Rothschild
Wilmington, DE
5 days ago
Collections & Customer Care Specialist
$17 per hour
The Consumer Care Representative position at Coast Professional, Inc. is an in-office role located in Wilmington, DE. It pays $17.00 per hour and includes a monthly $630 contribution toward medical health insurance. Responsibilities include initiating contact with taxpayers...
Hourly pay
Work at office
Coast Professional, Inc.
Wilmington, DE
5 days ago
Staff Accountant - Accounts Payable
Accounting ProfessionalThis role provides an excellent chance to join on the ground floor of a fast-growing mid-sized company with a top-tier culture. Work environments will include both independent and team settings. The employee filling this position will provide accounting...
Monday to Friday
PJ Fitzpatrick
New Castle, DE
4 days ago
Ophthalmology Claims & Collections Specialist
Centerforeyes is seeking a Medical Collections Specialist to manage insurance claims for ophthalmology and optometry patients. You will process claims, post payments, and resolve unpaid or denied claims while maintaining HIPAA compliance. You will review denials after...
Centerforeyes
Wilmington, DE
3 days ago
Collections Representative (Student Loans)
$16 - $17.5 per hour
Job Details Collections Representative (Student Loans) Newark, DE Job Description Job ID#: 122934 Category: Administrative / Professional Job Type: Contract to Hire Branch: New Castle Salary: $ 16.00 - $ 17.50 Phone: (***) ***-**** The client is a nationally licensed...
Contract work
Night shift
Synerfac
Newark, DE
3 days ago
Loan Officer
Do you have strong relationship building skills? Have you built your business largely on referrals? Are you an entrepreneur at heart? If so, then we have an exciting opportunity for you. Become your own boss at Caliver Beach Mortgage!! Description: • ...
Remote work
Caliver Beach Mortgage, LLC
Bear, DE
3 days ago
Call Center Agent
There are 75,000+ reasons to join Delta Airlines - every current employee has their own. You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Travel Perks. Delta is currently hiring for Call Center Agent positions that...
Currently hiring
Delta Air Lines
New Castle, DE
1 day ago
Collections Representative
...Job Description Job Description Job purpose Under the direction of the Collection Manager, Must operate within the approved guidelines, policies and procedures of the FDCPA. Duties and responsibilities Collector must make minimum of 120 calls a day and...
Work experience placement
Work at office
WLCC II
Claymont, DE
12 days ago
Medical Claims & Collections Specialist - Ophthalmology
Center for Advanced Eye Care is seeking a Medical Collections Specialist to process insurance claims, post payments, and manage patient accounts for ophthalmology and optometry patients. You will resolve unpaid or rejected claims, prepare appeal letters, verify eligibility...
Center for Advanced Eye Care
Wilmington, DE
4 days ago
Accounting Assistant
Description: Tague Lumber is looking for an Accounting Assistant to perform a variety of tasks within our accounting department to help ensure the companys daily accounting functions run accurately and effectively. The role will be based at our headquarters in...
Tague Lumber Inc
Pennsville, NJ
3 days ago
Customer service/ Collection Specialist
...Reliability and flexibility to work day, evening, and weekend hours as required. Basic computing skills. Ability to obtain required collection license upon placement. Preferred Skills: ~ High school diploma or equivalent; some college in business or related field...
Work at office
Weekend work
Afternoon shift
BCForward
New Castle, DE
13 days ago
Accounts Receivable Clerk
...Accounts Receivable Specialist Join Our Team at SERVPRO of Bear New Castle Are you seeking a dynamic career with a leading fire... ...delayed payments, and other irregularities. Manage outside collection accounts as well as any legal accounts. Answer phones....
Work at office
SERVPRO
Bear, DE
5 days ago
Accounting Assistant
$22.5 per hour
Winterthur Museum, Garden & Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden—all set on 1,000 gorgeous acres. Winterthur employs a wide array of positions in the areas of curatorial...
Hourly pay
Work at office
Immediate start
Flexible hours
Winterthur Museum
Winterthur, DE
4 days ago
Remote Loan Officer: Uncapped Commissions & Build Your Team
Caliver Beach Mortgage, LLC is seeking ambitious Loan Officers to build their own practice remotely under our umbrella. This is a P&L-based opportunity with uncapped commissions and support from corporate. You can operate solo or expand with additional LOs, and you must...
Remote job
Caliver Beach Mortgage, LLC
Bear, DE
2 days ago
Billing Clerk
Billing ClerkSERVPRO of Bear New Castle is hiring a Billing Clerk! SERVPRO offers:Competitive compensationSuperior benefitsCareer progressionProfessional developmentAnd more! As a Billing Clerk, you would be asked to assist office teammates and all customers by handling...
Work at office
IICRC
Bear, DE
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Collections Specialist. Be the first to apply!