Director of Airport Operations

Job Title: Director of Airport Operations

Reports To: Regional Vice President of Airport Operations

Status : Exempt

Department : Operations

Date : May 2025

Salary :


Broad Functions: Lead and oversee airport operations business, focusing on delivering


exceptional results, building a great culture, developing future leaders, and maintaining strong


client relationships. Ensure the achievement of financial, operational, and guest service


objectives while fostering a best-in-class work environment.

Main Duties and Responsibilities:

1. Meet and exceed business unit expectations in financial performance, people


management, client satisfaction, and business partner relationships.

2. Develop and implement strategies to create a best-in-class culture where team members


are valued, appreciated, and driven to provide an exceptional guest experience.

3. Identify, mentor, and develop the area's future leaders, ensuring a strong leadership


pipeline.

4. Maintain the highest standards of food safety and brand compliance across all operations.

5. Manage and optimize budgets to ensure financial targets are met or exceeded.

6. Ensure strict adherence to brand standards across all locations.

7. Serve as a visible and transparent leader in daily floor operations within the airport.

8. Create and execute action plans to address retention, turnover, and overall employee


satisfaction.

9. Collaborate with the Regional Vice President to develop and implement business strategies


aligned with organizational goals and objectives.

10. Oversee staffing requirements and budget guidelines in conjunction with annual financial


statements.

11. Ensure compliance with airport badging requirements through daily termination


notifications.

12. Optimize schedules and ensure payroll compliance across all operations while using the


workforce management tool.

13. Work with team members to maintain high-quality storefronts and ensure timely store


openings.

14. Interface with Legal, Human Resources, Loss Prevention, Business Development,


Finance, and other business units in the daily affairs of the operation.

15. Act as a corporate representative for public relations activities as needed.

Supervisory Responsibilities:

1. Lead, mentor, and develop a high-performing leadership team, including Assistant


Directors and Concept Managers.

2. Set clear goals and hold team members accountable for delivering results.

3. Conduct regular performance evaluations and provide ongoing feedback to direct reports.

4. Address and resolve associate relations matters promptly and effectively.

Skills and Qualifications:

1. Bachelor's Degree in Business Administration, Hospitality, or related field. Master's degree


a plus.

2. 7+ years of experience in upper management of food, beverage, and retail operations,


handling multiple locations (15+).

3. Proven track record of successfully running a multi-million dollar business.

4. Strong financial acumen and ability to analyze and optimize business performance.

5. Excellent leadership skills with a focus on developing and motivating teams.

6. Ability to create and maintain a positive, high-performance culture.

7. Strong client relationship management skills.

8. Proficient in Microsoft Office suite and relevant business software.

9. Outstanding strategic planning and execution abilities.

10. Excellent oral and written communication skills.

11. Strong analytical skills for budget management, business analysis, and risk assessment.

12. Exceptional time management, organization, and project management skills.

13. Commitment to maintaining the highest standards of guest relations, diplomacy, and


professionalism.

Physical Demands:

The physical demands described here are representative of those that must be met by an

associate to successfully perform the essential functions of this job. Reasonable


accommodations may be made to enable individuals with disabilities to perform the essential


functions.

While performing the duties of this job, the associate is regularly required to stand for long


periods of time, use hands and fingers, communicate verbally, and hear. The associate is


frequently required to reach with hands and arms, climb, balance, taste, and smell. The

associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or


move up to 50 pounds. Specific vision abilities required by this job include close vision,


distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.'