Director of Multimedia

About Gap Inc.At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.About the roleThe Director of Multimedia is responsible for the global technology, production, broadcast, engineering, and operational capabilities that power the company's multimedia experiences and digital media infrastructure. This leader oversees the multimedia technology ecosystem supporting corporate offices, executive environments, studios, event spaces, broadcast environments, digital signage, and enterprise events — combining live production, broadcast/streaming distribution, post-production/editing, engineering, digital media infrastructure, and operations into a single, unified capability. This role does not own creative strategy. Creative, Brand, and Communications teams define the vision, message, and audience experience; the Director of Multimedia provides the technology, technical production expertise, infrastructure, and operational discipline required to bring that vision to life reliably, at scale, and globally.What you'll doThe Director will lead the Multimedia Production, Engineering & Operations function and build a scalable operating model to support enterprise requirements globally. Core responsibilities span four interlocking domains: Production & Technical Execution Own the technical execution of high-profile productions: executive town halls, leadership meetings, conferences/summits, brand events, broadcasts, and hybrid experiences Translate creative concepts and business requirements into technical production plans, including run-of-show development, show/shot calling, technical direction, crew planning, and rehearsals Direct audio/video engineering, multi-camera production, switching, graphics/playback integration, lighting, LED/projection, and remote/hybrid production Establish a disciplined production methodology: rundowns, cue structures, escalation procedures, redundancy, and contingency planning for every major production Broadcast, Streaming & Post-Production Own broadcast distribution architecture and standards, including encoding, signal routing, and delivery to internal and external audiences Own enterprise streaming platform strategy — live streaming, on-demand distribution, CDN performance, and accessights controls across global audiences Own the post-production/editing pipeline for final multimedia deliverables: ingest, editing, versioning, approvals, graphics/motion graphics finishing, and output formatting for multiple platforms (web, signage, social, broadcast) Establish standards for archival and re-use of finished content, ensuring edited assets are properly stored, tagged, and retrievable Engineering & Infrastructure Own the engineering strategy and technical standards for production studios, control rooms, executive presentation spaces, auditoriums, conference/collaboration environments, digital signage, video walls, streaming platforms, editing/post-production systems, and production networks Establish reference architectures for audio, video, broadcast, streaming, AV-over-IP, networking, and control systems, built for reliability, scalability, interoperability, security, and lifecycle management Partner with IT, cybersecurity, infrastructure, and facilities teams to align multimedia technology with broader enterprise technology standards Operations & Digital Asset Maintenance Own day-to-day operational health of the multimedia ecosystem, shifting the organization from reactive support to proactive engineering and preventive maintenance Establish global standards for monitoring, incident/problem management, root-cause analysis, firmware/configuration management, spare equipment strategy, backup/disaster recovery, asset inventory, and technology refresh cycles Oversee technical operation of digital and multimedia assets — partnering with content owners so raw and edited content is reliably distributed, displayed, stored, retrieved, and maintained across enterprise platforms Who you areAdditional Duties Build strong cross-functional partnerships across Creative, Brand and Communications, and business leaders to ensure multimedia experiences deliver to expected outcomes Lead, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, innovation, and continuous learning. Serve as a hands-on leader who balances strategic direction with active contribution to multimedia projects, while coaching, mentoring, and developing a high-performing team to deliver exceptional creative outcomes Manage strategic vendor relationships with manufacturers, integrators, production companies, streaming/CDN providers, and MSPs; set global vendor performance standards Own operating and capital budget planning for multimedia technology, studios, broadcast infrastructure, streaming platforms, editing systems, and event production technology; Identify cost avoidance opportunities: vendor consolidation, standardization, utilization improvement Establish and report on a performance framework: platform availability, production success rate, MTTR, preventive maintenance completion, equipment failure rates, cost per production, editing/post-production turnaround time, vendor SLA performance, stakeholder satisfaction Evaluate emerging technologies (IP-based production, cloudemote production, cloud editing workflows, AI-assisted editing, virtual production) for enterprise applicability Requirements 12+ years of progressive experience in multimedia technology, live event production, broadcast engineering, AV engineering, or related disciplines 7+ years of leadership experience managing multidisciplinary technical production, engineering, broadcast, or AV/multimedia teams Proven experience leading complex, high-profile live productions, executive events, and broadcasts, including run-of-show development, show calling, and technical direction Strong engineering knowledge of professional audio, video, broadcast, camera, switching, routing, lighting, LED, streaming, encoding, recording, and AV-over-IP technologies Hands-on or leadership-level experience with post-production/editing workflows: NLE platforms, media management, motion graphics finishing, and multi-format output Experience establishing preventive maintenance, monitoring, incident management, and technology lifecycle programs Experience managing digital asset infrastructure: media storage, backup/disaster recovery, retrieval systems, archival standards for finished content Experience managing vendor ecosystems, including integrators, production companies, streaming/CDN providers, rental partners, and freelance/stage labor Demonstrated budget management experience across operating and capital technology spend Strong track record and experience leading and building high performing global teams ensuring successful delivery of individual and team goals with employee growth Ability to translate creative concepts and business objectives into technically executable production solutions without owning the creative vision Able to communicate technical and operational concepts clearly to senior, non-technical stakeholders, tailoring the level of detail to the audience and supporting informed decision-making. Working knowledge of platforms/manufacturers such as Ross Video, Blackmagic Design, Q-SYS, Crestron, Dante, NDI, Riedel, Adobe (Premiere/After Effects), Microsoft Teams, and Zoom Bachelor's degree in a related technical field, or equivalent professional experience Ability to travel and support evening/weekend productions as business needs require Salary Range: $184,900.00 - $240,400.00Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.Benefits at Gap Inc.Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.One of the most competitive Paid Time Off plans in the industry.*Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*Employee stock purchase plan.*Medical, dental, vision and life insurance.*See more of the benefits we offer.*For eligible employees