Incident Manager

Diverse Lynx

Job Title: Incident Manager

Location: Mount laurel NJ or West Chester PA office ( Onsite )

Job Type: Contract

Experience Required: 6- 8Years

Must Have Technical/Functional Skills:

Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication

Roles & Responsibilities

Incident Manager to provide technical leadership for enterprise-wide, high-severity incidents, problem investigations, and high-risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.

Drive Incident resolution management by directing cross-functional teams through high-impact outages, systemic problem resolution, and large-scale change events.

Creating scripts in ELK, Grafana, AppDynamics, COP

Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues

Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents

Eliminating manual tool navigation for IM and Alert teams

Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts Comments for Suppliers: Note: There are currently 14 open positions for this requisition, and new slots have been opened in the Beeline. Kindly support by sharing suitable profiles at the earliest.

The client is looking to close these positions as soon as possible and will be conducting a virtual interview drive early next week.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Vacancy posted 3 days ago

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