IDT Clinical Manager - Team West (formally team 7)

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IDT Clinical Manager - Team West (formally team 7) 2 days ago Requisition ID: 1339 Salary Range: $132,600.00 To $163,200.00 Annually Hospice of the East Bay (HEB) is a community-based hospice providing compassionate end-of-life care to patients and families across the East Bay. Our interdisciplinary team supports patients regardless of ability to pay, with bereavement support provided for up to one year following a loss. Join us and be part of a mission-driven organization consistently recognized as a “Best Place to Work.” *We are currently accepting applications from internal candidates only Position Summary Reporting to the Director of Home Services (Director of Patient Care Services), the IDT Team Manager is responsible for leading and supporting a clinical team to ensure high-quality, coordinated patient care across home and facility settings. This role provides both administrative and clinical leadership, fostering a positive, accountable, and collaborative team environment. Administrative Evaluate the staffing requirements and recommends changes in the staffing patterns to DHS. Prepare the monthly schedule in coordination with the scheduler and other Team Managers as appropriate. Review productivity report, position control and SHP data on a regular basis to ensure agency goals are being met. Uphold and enforce company policies and bring questions and recommendations for change to senior leadership via DHS. Review and approve timecards, and pay particular attention to overtime, and missed meals. Utilize the EMR and HRIS systems to regularly track and address inconsistencies in a timely manner. Review and approve time off requests and ensures adequate patient care coverage in coordination with the scheduler and other team managers as appropriate. Review and ensures that assignments and scheduling of all team members effectively meet the needs of their assigned patients, while remaining compliant with organization policies and procedures. Recruit, screen, and interview candidates for open positions and participate in orientation of new personnel in partnership with the Education Department. The IDT manager will also be responsible for signing off new employees to ensure they are ready to function independently. Coordinate with the intake/community liaison nurse in the assignment of case managers available for new admissions. Participate in the establishment, revision and implementation of administrative policies and procedures. Participate in collective bargaining as required and work with the Chief Human Resources Officer to address grievances. Ensure accountability of direct reports through regular tracking and documented coaching, training, and counseling. Facilitate or delegate responsibility for interdisciplinary team meetings (IDT) that effectively meet regulatory and organization standards. Prepare the agenda and conduct monthly team meetings. Coordinate home health aide oversight by case managers. Understand the contracts with providers for delivery of services, such as pharmacy, durable medical equipment, and medical supplies, and monitor pharmacy and DME expenses. All outliers identified will be brought to the attention of the DHS along with an action plan for a solution to remedy the situation. Ensure compliance with Federal and State regulations and accreditation standards. Monitor documentation and ensures compliance with state and federal regulations, accreditation standards, corrective action plans and agency policies and procedures. Participate in education support relevant to EMR revision and monitor staff for compliance with any changes. Participate in the development of the Clinical Services annual goals and objectives, including quarterly evaluations, offer support, identify strategies and monitor staff performance toward goals and objectives. Participate in the ongoing evaluation of the clinical component of the computerized patient care system and bring attention to perceived barriers interfering with efficient and timely documentation. Ensure staff members document in the home/facility and if unable, ensures that documentation is completed per policy. Perform service recovery and complete complaint investigations within organization’s stated timelines. Actively participate in Performance Improvement Projects. Collaborate with Quality & Education to support the QAPI program by reporting out on audits relevant to the home program. Assist the DHS with budgeting and financial planning. Participate in Administrator On-Call (AOC) rotation. Clinical Perform field observations approximately 3 times per year of each team member. Provide clinical coaching to staff through joint field visits. Identify educational needs of staff and establish opportunities to address needs, including referrals to the Education team. Coach and develop staff to assist them in meeting their full potential. Hold staff accountable to performance markers up to and including disciplinary action. Act as resource to the staff regarding clinical issues that arise. Participate in the quality review process regarding utilization management, including review of new patient documentation within 3 days following admission & recertification review of documentation for ongoing patients. Ensure the quality of patient care and patient safety practices. May provide direct care of patients as required during times of critical staffing shortage, including performing Admissions, as needed. Community Outreach Develop and foster relationships with local organizations, healthcare providers, and community groups to enhance referral networks for the Team 7 service area. Support Business Development to promote Hospice East Bay (HEB) services whenever possible. Collaborate with the Business Development team to ensure educational content is relevant and up to date. Collect and respond to patient feedback to identify areas for service improvement. Collaborate with Business Development to identify ways Team 7 can remain competitive and stay aligned with industry trends and local market demands. Ensure all Team 7 employees are aware of and adhere to HEB guidelines in patient communication to maintain a consistent and excellent patient experience. Identify and implement changes that enhance patient satisfaction, supporting a positive image for HEB. Position Requirements Excellent interpersonal skills, including the ability to listen and provide feedback. Ability to prioritize tasks, allocate resources, and ensure streamlined workflows. Adaptable and flexible in response to evolving healthcare trends, technologies, and policies. Demonstrated ability to educate and hold team members accountable for organization policies and procedures. Excellent clinical knowledge and skills. Knowledge and understanding of the hospice philosophy and hospice criteria for admission and the admission process. Knowledge and understanding of the palliative care philosophy and the criteria for admission to Hospice. Knowledge of private insurance, Medicare and Medi-Cal regulations. Knowledge of State and Federal regulations and accreditation standards. Must be able to work well under pressure, meet multiple priorities and competing deadlines. Demonstrates cooperative behavior with colleagues and management staff. Experience and Education Certified Hospice & Palliative Care clinician preferred. Experience working as an RN in a Skilled Nursing Facility preferred. At least 2 years’ experience working as a registered nurse caring for the terminally ill. MSN/BSN preferred; AD (associate degree) with 2-3 years of direct supervisory experience in hospice is acceptable alternate qualification. CPR certification required. Current California driver’s license and reliable vehicle required. 403b Retirement Account and generous company match. Medical, Vision, and dental; some plans qualify for a Health Saving Account (HSA). Up to 27 days of PTO/Holiday. Group & Voluntary Life / Accidental Death & Dismemberment Insurance. Tuition Reimbursement. Pet Insurance. Employee Discounts. Employee Assistance Program. Work with passionate team members that have the same commitment to our organization as you. #J-18808-Ljbffr Hospice East Bay