Supervisor- Operations

Operations Supervisor

The Supervisor of Operations is responsible for administration of a high-profile operational unit within customer service. The supervisor for this line of business will be responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally, and accurately. This individual will provide leadership, assistance, coaching, and training to those supervised. In addition to assisting in the achievement of departmental goals.

Responsibilities include supervising and implementing departmental functions, policies, and procedures with all internal and external contacts. The supervisor will evaluate the effectiveness and efficiency of operational areas and take action to reallocate resources as necessary. They will create and implement programs to enhance the level of service provided to customers. The supervisor will communicate, implement, and interpret corporate and departmental policies and procedures. They will maintain department standards to ensure optimal customer support. The supervisor will provide subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks. They will provide technical expertise related to job unit function, schedule, train, and organize personnel to accommodate immediate and anticipated workflow volumes, and coordinate departmental functions with all internal and external contacts. The supervisor will compile and prepare required data for report information pertaining to the unit, ensure that all inquiries and follow-up are handled in a professional, accurate, prompt, and courteous manner, and serve as the next level contact for problems/issues that staff cannot resolve. They will select, develop, appraise, and recommend compensation for subordinates, interview and make recommendations for hires and promotions, encourage the professional progression of staff through performance management, coaching, and counseling, establish appropriate goals and performance standards, and make recommendations for the career path of staff. The supervisor will ensure that department systems and supports are operational and perform all other appropriate responsibilities and duties as assigned.

Education: Undergraduate degree is preferred plus a minimum of two (2) years of relevant experience.

Independence has implemented a "Hybrid" model which consists of associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.