Front Office Overnight Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape. Benefits offered to full-time associates: Paid Time Off -2.15 hours for every 40 hours worked~14 days -7 Paid Holidays, 2 Floating Holidays -Medical (through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date -Competitive Matching 401K -Health Savings Account -Healthcare Flexible Saving Account -Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity -Supplemental Short-Term Disability Insurance -Basic Life and Accidental Dismemberment Insurance -Basic Long-Term Disability Insurance -Life Insurance buy-ups -Employee Assistance Program -Pet Insurance Benefits offered to part-time associates: -Sick Time (accrue 1 hour for every 30 hours worked). Benefits offered to all associates: -Competitive Salary -Competitive Matching 401K -Cash incentives programs What you will have an opportunity to do: The InterContinental Seattle Bellevue is looking for an Overnight Front Office Supervisor. As a key member of our team, the Overnight Front Office Supervisor will play a pivotal role in ensuring seamless guest experiences and upholding our reputation for excellence. We're looking for candidates who not only possess strong leadership skills but also have a keen eye for detail and a passion for delivering exceptional customer service. Every day is different, but you’ll mostly be: Assist and oversee all front desk and audit functions during the overnight shift, serving as the manager on duty when required. Assist in all aspects of front desk and guest services operations during the assigned shift. Balance Food & Beverage outlets and post front office accounts. Handle guest check-ins, check-outs, and address any issues or concerns; collaborate with staff to resolve guest requests and inquiries. Provide guests with prompt and professional attention, ensuring they feel welcome upon arrival and throughout their stay. Address and log guest complaints appropriately, handle major guest complaints and disturbances, and escalate concerns when necessary. Foster daily communication and coordination with Accounting, Revenue Management, Sales & Marketing, Catering, Food & Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail vendors. Communicate VIP guests, special needs, or requests to staff and ensure execution. Obtain and verify essential guest information, ensuring accuracy and completeness of records; assign guest rooms according to reservation requirements. Maintain and update the Front Desk logbook; check for guest mail or messages and ensure delivery. Ensure timely delivery of wake-up calls and express checkout bills; inquire about guest satisfaction and assist with future reservations. Manage and balance house bank and deposit keys; oversee issuance of department keys and maintain a corresponding log. Ensure adherence to procedures for the security of financial transactions and guest safety; report any discrepancies (physical, financial, or personal) to management. Conduct nightly audit functions, maintain computerized hotel systems, and ensure all end-of-day processes are completed accurately. Conduct routine inspections of the front office and public areas to maintain high standards of appearance and promptly address deficiencies. Conduct inventory of supplies, request and manage inventory for audit/front office staff, and inform leadership of necessary purchases. Ensure all staff members are adequately trained and equipped; provide training, guidance, and advice to night employees. Cover shifts for sick or absent employees when needed. Be knowledgeable about hotel emergency procedures and train staff on PBX procedures to serve as a central communications point during emergencies. Adhere to all hotel policies and procedures, including any changes. What are we looking for? One year or more of experience in front office/guest services, including supervisory experience, or an equivalent combination of education and practical experience. Must be able to maintain a valid and current Food Handler’s card, in case In-Room Dining orders are requested. Effective communication skills are essential for interacting with associates, guests, and the leadership team. Strong problem-solving, reasoning, motivational, organizational, and training abilities are necessary. Flexibility to work nights, weekends, and holidays is required. Ability to stand for up to 8 hours per day or extended periods is necessary. Experience with Opera software is advantageous but not mandatory. Preference will be given to candidates with luxury hospitality experience or knowledge. However, a fundamental understanding of luxury standards is required. Compensation: $27.5 - $27.5 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.