Account Specialist

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This is a fully onsite position located at our corporate campus in Phoenix, AZ.

Company: Repwest Insurance

Safestor Tenant Insurance, a product of Repwest Insurance, has provided outstanding coverage to tenants across the self-storage industry. Established by experts from both the self-storage and commercial insurance industries, we understand what it takes to protect both your self-storage facility and tenants. We are seeking a highly organized and proactive Account Specialist to oversee daily operations, support clients, and lead a team, the account specialist team. This role is ideal for someone who thrives in a fast-paced environment, loves solving problems, and enjoys working directly with clients to deliver exceptional service.

Responsibilities:

• Lead and support a team of Account Specialists, ensuring performance goals are met

• Assist clients with monthly reporting, invoicing, and collections within Salesforce CRM

• Provide guidance to customers on limited self-storage licenses and ensure compliance

• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents

• Manage inbound and outbound calls, ensuring professional and efficient communication

• Collaborate cross-functionally with other departments as needed

• Secure customer rapport through genuine and exceptionally responsive interactions 

• Ensure adherence to legal timelines and compliance requirements per State Departments of Insurance

• Other duties as assigned

Skills & Abilities:

• Minimum 1 year in a leadership or team lead role

• Advanced knowledge of Microsoft Suite and Excel

• Self-motivated and self-disciplined while providing prompt follow-up to all customer inquiries

• Achieve assigned goals and balance priorities

• Excellent organizational and time management skills

• Willingness to learn and take on new responsibilities

• Excellent communication and interpersonal skills

• Negotiation skills

• Works well in a team environment

• Comfortable working in a feedback culture

U‑Haul Offers:

• Medical insurance

• Prescription drug plans

• Dental & Vision plan with hearing care discounts

• Onsite medical clinic for team members and eligible family members

• New indoor fitness gym (Midtown Phoenix campus)

• Get Fit Gym Reimbursement Program

• Registered Dietitian Program

• WeightWatchers®

• CVS Virtual Care

• U‑Haul Kids Program

• 24‑Hour Nurse Line

• Wellness Program (Healthier You initiatives & challenges)

• Mindset App Reimbursement

• Pet Insurance & Wellness plans

• Career stability

• Opportunities for advancement

• Valuable on‑the‑job training

• Tuition Reimbursement Program

• Free online courses for personal and professional development at U‑Haul University®

• 401(k) Savings Plan

• Employee Stock Ownership Plan (ESOP)

• Company‑paid life insurance

• Voluntary life insurance options

• Short-Term and Long‑Term Disability

• Critical Illness, Accident & Hospital Indemnity plans

• Business & business travel insurance

• MetLaw Legal Program

• MetLife Auto & Home Insurance

• LifeLock Identity Theft Protection

• Dave Ramsey’s SmartDollar® Financial Wellness Program

• U‑Haul Federal Credit Union

• Paid holidays, vacation, and sick time

• You Matter Employee Assistance Program (EAP)

• Discounts on cell phone plans, hotels, computers, vehicles & more

• Community involvement & volunteer opportunities

• U‑Haul Mothers Program (Paid maternity leave)

#LI-LS1

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.