Clinic Manager (Avondale)

About Us Orthodontic Experts is committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve. Job Description As Clinic Manager, your primary responsibility is to oversee the day‑to‑day operations of the clinic, ensuring that all areas of the clinic run smoothly and efficiently. You will manage staff, schedule appointments, provide quality patient care, and maintain a safe and secure environment. You will effectively manage and motivate clinic staff and ensure that all patients receive the highest quality of care. Trains and supervises office personnel Manages the efficient and effective scheduling of patients and adjusts as needed Monitors no‑shows and manages the necessary calls and re‑scheduling Conducts sessions with patients for reviewing treatment and payment plans Demonstrated experience in and knowledge of scheduling systems Monitors and ensures all systems used in the office are operating to peak effectiveness Has experience building and overseeing a medium to large team of direct reports Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ events Ensures compliance with regulatory procedures Handles patient complaints and provides feedback to providers/assistants on issues related to clinical matters Equipment and supply ordering and/or issues Completes monthly, quarterly, and annual operation checklists Provides weekly and monthly reporting to leadership Coordinates training for clinic staff Coordinates and facilitates monthly meetings for clinical staff Maintains patient data according to regulations and company policies Ensures that records are stored securely and in compliance with privacy and security regulations Take responsibility for the appearance and functionality of the office Maintains facilities and equipment in accordance with hygiene and safety regulations including OSHA Monitors and maintains the office budget Participates in marketing events Maintains team members' weekly schedule Assists TC with making calls (welcome calls, lost cases and denied) Cash handling In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks Other duties as assigned Requirements A bachelor degree or equivalent 3‑4 years of experience in office administration 2 years of office management experience Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites Bilingual – Spanish Working Hours / Location Monday – Wednesday 8:45am – 5:00pm Thursday - Friday 6:45am – 3:00pm 2 Saturdays per month Two 9:45am- 6:00pm shifts per month 3339 W. Belmont Ave, Chicago IL 60618 Travel availability to Pilsen, Skokie, Bucktown Benefits (for full‑time employees) Paid training Clinical bonuses Paid time off Holiday pay Medical, dental, vision, and life insurance Accident insurance Short‑term disability Long‑term disability Employee assistance program Health savings account Dependent care account 401(k) and matching Pet insurance Tuition assistance program Identity theft protection MetLife MetLaw legal insurance Transit reimbursement – commuter account Free and discounted orthodontic treatments Salary Pay range: $50,000‑$65,000 annually #J-18808-Ljbffr Orthodontic Experts