Medical Customer Service Representative

Job Description

Job Description

IMPRIMIS GROUP IS HIRING!
CUSTOMER SERVICE
ONSITE | DALLAS, TX
DIRECT HIRE | $22-24/HR

Imprimis Group is hiring a Customer Service Representative / Self-Pay Collector for a dynamic medical billing team. This is a role combining customer service, light patient collections, and project-based work.

This position is ideal for someone who enjoys variety and can balance phone-based support with administrative project work .

 

Position Summary:
The CSR/Self-Pay Collector handles patients’ questions, complaints, problems and concerns while also being able to explain policies and procedures to the patients. CSR’s

are required to be familiar with a variety of the field’s concepts, practices and procedures including but not limited to patient and insurance billing.

 

Key Responsibilities:

• Handle inbound patient calls related to billing questions, balances, and account inquiries.
• Perform light patient collections and assist with payment arrangements.
• Research and resolve outstanding patient balances.
• Assist with A/R follow-up and account corrections.
• Work on assigned projects, including:
  • Reviewing patient balances for accuracy.
• Verifying documentation in systems.
• Entering notes and updates in designated fields.
• Communicate with internal teams regarding account discrepancies.
• Maintain productivity standards:
  • ~40+ calls/day.
• ~40–50 accounts worked daily.

Qualifications:

• 1+ year of customer service or collections experience required.
• Healthcare or medical billing experience preferred.
• Strong communication skills with ability to handle patient interactions professionally.
• Ability to multitask in a fast-paced environment.
• Basic understanding of billing, collections, or insurance processes preferred.

 

Preferred Experience:

• Experience in medical office, billing, or call center environment.
• Exposure to patient collections or insurance follow-up.
• Bilingual (English/Spanish) a plus.

 

Key Traits for Success:

• Proactive mindset – asks questions and takes initiative.
• Strong attention to detail.
• Positive, team-oriented attitude.
• Ability to shift between phones and project work seamlessly.
• Onsite role (Dallas office).
• Blend of customer service + administrative/project work (not 100% phones).
• Great opportunity for someone looking to grow within medical billing.

 

Why Join This Team:

• Growing medical billing organization with expanding specialty clients.
• Stable opportunity.
• Direct impact on patient experience and revenue cycle efficiency.
• Streamlined interview and hiring process.

 

Apply Today! Send your resume to View email address on ziprecruiter.com for immediate consideration!