Medical Receptionist

Job Description

Job Description

MEDICAL RECEPTIONIST

Job Summary:

The Medical Receptionist is responsible for greeting patients, providing appropriate information, and communicating with departments and other staff members. They are the first smiling face patients encounter when entering the office. The Medical Receptionist reflects the standards and level of care that patients can expect to receive for the entire visit.

To be successful in this position, the Medical Receptionist must be cheerful, friendly, polite, tactful, and professional in appearance and manner at all times. The Medical Receptionist must always demonstrate excellent customer service skills and be knowledgeable of all office financial policies, as well as being aware of all scheduling rules for each provider. The Medical Receptionist will gather patient information, take payments, and maintain a smooth flow to the clinical areas of the office. The successful Medical Receptionist will be a team player and respectful of their coworkers.

Essential Duties & Responsibilities:

As assigned, but not limited to the following:

• Greet patients in a polite prompt, and helpful manner. Provide necessary instructions and/or directions. Inform the appropriate person of a patient’s arrival, according to protocol.
• Update patient information, provide any necessary forms needing completion, and obtain any necessary signatures.
• Use the computer system to generate all information necessary for billing.
• Obtain and/or verify any necessary demographic and financial information according to protocol.
• Remain knowledgeable and compliant of all HIPAA privacy standards.
• Maintain a clean, orderly waiting area.
• Verify patients’ insurance eligibility.
• Answer phones according to protocol.
• Attend staff meetings.
• Be knowledgeable of all products sold in the office and all medical and cosmetic procedures performed in the office.
• Assist patients with product purchases.
• Complete all other duties as assigned by the Medical Director or Practice Manager.

Supervisory Responsibilities :

None, unless otherwise assigned.

Qualifications :

Education:

• High School graduate

Experience:

• Minimum of one year work experience in dermatology or busy medical office
• Computer experience in an electronic health record system
• Knowledge of medical terminology strongly desired

Skills:

• Interpersonal skills to deal effectively and courteously with patients
• Good verbal and written communication skills
• Correct grammar and spelling skills
• Experience in using office equipment and handling paperwork
• Knowledgeable and compliant in HIPAA privacy standards
• Ability to read, understand, and follow oral and written instructions
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to work both independently and in a team environment
• Bilingual in English and Spanish desired

Physical Demands :

Include, but are not limited to:

• Sitting, some standing, stooping, and reaching
• Manual dexterity sufficient to operate a keyboard and type at 50 wpm
• Correctable vision to 20/20
• Hearing in a normal range for telephone contacts
• Minimal weightlifting over ten pounds

Work Environment :

Sometimes busy, hectic, noisy, and/or stressful with interruptions.

Medical/Dental/Vision Coverage :

Insurance benefits are provided.

Job Type: Full-time/Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medical office: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 3 years (Required)
• Dermatology: 1 year (Preferred)

Work Location: In person