Customer Service Representative - State Farm Agent Team Member

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2013 after beginning my professional career as an attorney. I earned my bachelor’s degree from the University of Missouri–Columbia and later attended the University of Missouri–Kansas City School of Law. I’ve been a member of the Missouri Bar since 2004, and my legal background has given me a strong foundation in communication, problem-solving, and helping people navigate important decisions.

Outside of work, I’m married with two amazing daughters, and you can often find our family supporting them at their volleyball activities. Staying connected to our community is important to us. Our agency participates in local Chamber events, BBQ competitions, and State Farm-sponsored events throughout the year.

Our agency offers a 401(k), health benefits, paid time off, and a strong commitment to work-life balance. For team members interested in pursuing agency ownership as a long-term career goal, we also support opportunities through the State Farm Agent Aspirant Program.

Our office is family-oriented, positive, and focused on creating an environment where people can work hard while still prioritizing what matters outside of work. I’m looking for someone who is driven, motivated, personable, and able to confidently manage multiple priorities. If you bring a positive attitude, enjoy working with people, and are ready to contribute to a supportive team, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Bret Farrar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.