Helpdesk Administrator

Responsibility Answering help desk inquiries via phone, email, and web on all JKO supported applications Assisting customers with specific courseware issues and account inquiries Serving as liaison between staff and technology department to resolve issues Documenting actions to be reported to government and contract leadership Performing any group related functions as required Requirements Requires an active secret clearance Experience using MS Office products Basic understanding of JavaScript, Flash, and basic Internet functions Good interpersonal skills Must have a minimum of 2 years JKO JMO experience Full working knowledge and rights to the JKO LCMS as a Systems Administrator Good verbal and written communications skills Core Competencies Demonstrates expertise in JKO LCMS as a Systems Administrator, with strong capabilities in customer support and issue resolution. Proficient in MS Office and basic web technologies, complemented by effective communication and interpersonal skills. Highest-signal resume keywords Active Secret Clearance JKO JMO Experience JKO LCMS Systems Administration MS Office Proficiency Basic JavaScript Understanding Hard Skills JKO LCMS Systems Administration Basic JavaScript Flash Internet Functions Help Desk Support Soft Skills Interpersonal Skills Verbal Communication Written Communication Certifications & Qualifications Active Secret Clearance Industry Keywords Help Desk Inquiries Courseware Issues Liaison Documentation Government Reporting Tools & Technologies MS Office #J-18808-Ljbffr Jobtailor