Event Management Senior Associate

Join a dynamic team dedicated to delivering exceptional client experiences through expertly orchestrated events within the Client Center. Applicants will thrive in an environment that values proactive problem-solving, attention to detail, and a commitment to excellence, ensuring every meeting is executed flawlessly and reflects our high standards for client satisfaction. As a Senior Events Management Associate within the Client Center, you will play a crucial role in planning meetings and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure. Job responsibilities Consistently oversee meetings and events, collaborating with catering, audio-visual, and facilities teams to exceed client expectations while providing personalized, high-touch customer service by greeting each client daily. Proactively address day-to-day client challenges with effective solutions, maintaining a positive experience. Reliably maintain a "can-do" attitude, delivering exceptional service and leading by example. Flexibly assist with staff coverage and day-to-day projects at the center. Actively participate in daily operations meetings and weekly reviews to stay informed on planned events, spot-check planning details, and provide feedback and direction for the team. Thoroughly execute pre-conference and post-conference calls/meetings when applicable, ensuring all details are managed effectively. Strategically ensure optimal space usage to meet yearly goals. Diligently conduct mid-year and annual staff reviews, identifying training and development needs. Creatively drive innovation and present ideas to enhance services. Dependably cover essential reception desk functions, including answering telephone calls, returning emails promptly, and greeting/escorting clients to their meeting room. Expertly master the EMS system for detailing reservations and accurate reporting. Required qualifications, capabilities and skills Bachelor degree required Five plus years’ experience in the Hospitality Industry, 5-Star hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy Highly organized, with the ability to multitask and prioritize tasks effectively Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs Flexibility to thrive in a fast-paced and diverse environment Willingness to work flexible shifts to cover conference center hours and locations Preferred qualifications, capabilities and skills Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system is a plus JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans #J-18808-Ljbffr JPMorgan Chase & Co.