Customer Service Representative

Description Pay & Compensation Starting Pay: $18 per hour Bilingual Pay : $19 per hour Full-time position Opportunities for growth and advancement Training and support provided Description ABC Home & Commercial Services is seeking a dependable, customer-focused Customer Service Representative (CSR) to support the continued growth of our Central Florida operation. The CSR plays an important role in creating a positive customer experience by assisting homeowners, scheduling services, answering questions, and helping resolve customer concerns. The ideal candidate is comfortable working in a fast-paced, high-volume environment , enjoys problem-solving, and takes pride in providing excellent customer service. This is a great opportunity for someone who is organized, detail-oriented, and looking for a long-term career with a growing company. Key Responsibilities Answer and manage high-volume customer calls in a professional and courteous manner Make outbound calls to customers as needed for scheduling, follow-up, confirmations, and service-related needs Provide accurate information regarding ABC products, services, and solutions Assist customers with questions regarding services, appointments, billing, and account information Listen to customer concerns and work toward effective resolutions Enter and maintain accurate customer information and service details within the CRM system Follow up with customers to ensure issues have been addressed and expectations are met Communicate effectively with technicians, managers, and other internal departments Maintain accurate documentation of customer interactions and follow established procedures Meet department goals and key performance indicators (KPIs) Handle repetitive tasks while maintaining accuracy, professionalism, and attention to detail Identify opportunities to provide additional services when appropriate Protect customer information and follow company policies and procedures Requirements Previous customer service or call center experience preferred Experience handling high-volume inbound and outbound calls preferred Experience with Salesforce or other CRM systems is a plus Bilingual English/Spanish skills are a plus and may qualify for additional bilingual pay. Strong communication and active listening skills Excellent time management and organizational skills Strong attention to detail and accuracy Ability to manage multiple priorities in a fast-paced environment Comfortable working with repetitive tasks and established processes Strong problem-solving skills and ability to remain calm under pressure Reliable transportation to the ABC office Dependable, punctual, and professional Education Requirements High school diploma/GED required Physical Requirements Frequently required to carry up to 10 pounds occasionally Sit and work at a computer for extended periods Sedentary work Repetitive motion. Substantial movements (motions) of wrist, hands, and/or fingers Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures: transcribing; viewing a computer terminal; extensive reading Frequently required to work in various indoor and outdoor environments while safely performing the essential functions of the position Why Join ABC? At ABC Home & Commercial Services, we believe our people are the foundation of our success. We are looking for team members who want to build a career, develop their skills, and make a meaningful impact on the customer experience. As a CSR, you’ll have the opportunity to develop your customer service and communication skills, learn our systems and processes, and grow within the company . If you're customer-focused, organized, dependable, and ready to join a team where your work makes a difference, we'd like to hear from you. #J-18808-Ljbffr ABC-Home-