Front Office Supervisor

Description Lead Exceptional Guest Experiences in One of California’s Most Unique Outdoor Resorts Do you thrive in hospitality, enjoy leading teams, and love the idea of working surrounded by nature? El Capitan Canyon is looking for an energetic, service-driven Front Office Supervisor to help create memorable experiences for guests visiting our award-winning outdoor resort. Nestled between the Santa Ynez Mountains and the Pacific Ocean, just 15 minutes north of Santa Barbara, El Capitan Canyon offers a one-of-a-kind glamping and outdoor hospitality experience. As Front Office Supervisor, you'll play a key leadership role in ensuring seamless guest arrivals, exceptional service, and strong operational performance while inspiring a team committed to hospitality excellence. What You’ll Do As Front Office Supervisor, you will oversee Front Desk and Reservations operations while helping lead a culture of service, teamwork, and accountability. Key Responsibilities Lead and support Front Desk and Reservations team members to deliver outstanding guest service. Create memorable guest experiences through personalized interactions and proactive problem-solving. Coach, train, and develop team members while supporting performance management and employment practices. Respond to guest concerns professionally and ensure timely resolution. Collaborate closely with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure a seamless guest experience. Monitor staffing levels, labor costs, and departmental expenses while identifying opportunities to improve efficiency. Evaluate and support revenue-driving initiatives to maximize occupancy and guest satisfaction. Recommend operational improvements that enhance service, productivity, and profitability. Serve as Manager on Duty when assigned. Maintain confidentiality and exercise sound judgment in a fast-paced environment. Perform additional duties as needed to support resort operations. What We’re Looking For Required Qualifications 3+ years of progressive hospitality experience, preferably in a hotel, resort, or related lodging environment. Previous supervisory or leadership experience. Passion for hospitality and guest service excellence. Strong communication, organization, and problem-solving skills. Ability to multitask and prioritize effectively in a fast-paced setting. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams, and PowerPoint). Availability to work weekends, holidays, and flexible schedules as business demands require. Preferred Qualifications Experience with Opera Cloud. Familiarity with guest engagement platforms and PMS-integrated AI tools, including AKIA. Experience serving as Manager on Duty or comparable leadership role. At El Capitan Canyon, we believe exceptional guest experiences begin with exceptional team members. Our culture is built on kindness, shared accountability, humility, creativity, and a genuine passion for hospitality. We strive to deliver outstanding service, quality, and value to every guest, every time. Medical, Dental & Vision Insurance Paid Family Leave Vacation, Sick, and Holiday Pay Company-Paid Life Insurance 401(k) Retirement Plan Opportunities for Growth and Leadership Development Work in a Beautiful Outdoor Environment Along California's Central Coast El Capitan Canyon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE: Minorities / Females / Veterans / Disability / Gender Identity / Sexual Orientation. Due to the volume of applicants, only selected candidates will be contacted. Please, no phone calls. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Wequassett