Banquet Supervisor - Waterside District

Norfolk’s premier dining and entertainment district is a central place where you can hang out, dine and relax with your whole family. Waterside District features the best of national, regional and local restaurants and offers live music, festivals and more. Located in the heart of the central business district and adjacent to the City of Norfolk’s world‑class waterfront and festival site, Waterside District is a central gathering place for local residents and visitors. Responsibilities Maintain quality, service and operating standards as established by the venue to ensure quality and consistency. Supervise day of banquets which includes communicating objectives to team members working the events, scheduling/assigning work, and communicating and enforcing policies and procedures. Ensure that rooms are set‑up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set‑up of groups. Inspect scheduled function areas/rooms, table set‑ups, bar set‑ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout. Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment or other technical needs. Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction. Review guest check with client after function and obtain signature. Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no reusable goods are wasted. Establish par levels for supplies and equipment. Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Ensure the guests’ total satisfaction. Promote teamwork and quality service through daily communication and coordination with other departments. Qualifications A high school diploma or GED equivalent required. Must have at least 1 year’s experience with banquets and food and beverage operations training and operations, including one year supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Proven ability to lead a team and communicate efficiently, both verbally and in writing. Exceptional time management and organization skills. Communication skills are used a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the brand and the Company. Physical Requirements Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.). Moving about the function areas. Moving about the outlet(s). Handling objects, products. Bending, stooping, standing, and kneeling. Withstand potential climate temperature changes in assigned work area. #J-18808-Ljbffr