Banquet Set Up Supervisor - Hilton Norfolk The Main

Banquet Set Up Supervisor

The Banquet Set Up Supervisor supervises and coordinates the activities of personnel engaged in preparing the establishment's facilities for banquets and conventions.

Responsibilities

Responsible for assisting in the management of set up aspects of the Banquet Department functions, in accordance with Hotel standards

Responsible for assigning duties and instructing workers in collection, assembly, and arrangement of articles for convention or banquet hall and conference rooms

Inspect facilities for completeness of arrangements and instructs personnel to correct errors

Prepare daily work assignments roster and maintains work performance records

Direct, implement and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction

Coach employees how to resolve and de-escalate conflict

Work in conjunction with Catering Sales and Convention Services

Maintain written and verbal communications with Meeting Planners and Groups

Follow/enforce company policies and procedures share ideas to promote business; reduce employee turnover; and meet budgeted productivity

Provide overall direction, coordination, and ongoing evaluation of operations

Communicate with Stewards to insure smooth operation

Perform cleaning duties for banquets and conventions

Perform other related duties as required

Qualifications

Type: Qualification

Experience: Three years banquet operational experience OR an equivalent level of education

Skill: Proficient in Microsoft Office

Experience: At least 2 years of progressive experience in a hotel or a related field

Experience: 1-3 years supervisory responsibility preferred

Skill: Strong knowledge of Meeting room set up standards, and different set up types

Experience: Experience setting up numerous banquet rooms consecutively

Experience: Experience ordering supplies, lines, uniforms, etc

Skill: Clear, concise written and verbal communication skills

Skill: Ability to sell concepts and ideas to management, peers, and employees

Skill: Excellent time management and organizational skills