It Support Specialist

Description

Acting under the supervision of a senior team member, this position directly interfaces with the agency’s internal and external customers to provide I.T. support. The I.T. Support Specialist I will troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other I.T. assets. This position will also be responsible for providing in-person meeting support, and providing support to various I.T. projects, as assigned. To be successful in this role a candidate must possess excellent customer service and communication skills. The candidate must be able to effectively solve problems with limited direction.

Job Responsibilities and Performance Standards:

• Assists with configuring, deploying, and supporting I.T. equipment, applications, systems, and services across the agency’s infrastructure.

• Responds to internal and external inquiries and requests for technical support while providing direct assistance and issue resolution to users.

• Assists with asset tracking and equipment inventory tasks.

• Performs user and account administration (e.g., provisioning and deprovisioning accounts, group assignments, and inputting and updating user information).

• Contributes to knowledgebase by authoring, updating, and grooming process documentation.

• Collaborates with other I.T. staff to develop and improve I.T. and helpdesk workflows and processes, including the creation and maintenance of supporting documentation.

• Monitors and utilizes an enterprise helpdesk ticketing system to effectively communicate with other team members and clients.

• Provides in-person meeting support, including set up and take down of various Audio/Video (A/V) components.

• As assigned, directly assists or supports other I.T. projects and initiatives.

• Fosters innovation by continuing to familiarize themselves with new trends, technologies, and best practices relevant to their role.

Skills

Support, Technical support, MDM, Windows, Active directory, Windows 10

Top Skills Details

Support,Technical support,MDM,Windows,Active directory,Windows 10

Additional Skills & Qualifications

Minimum Skills, Training, and Experience

• CompTIA A+ certification or equivalent

• 1 or more years of experience directly supporting users and workstations in an

enterprise environment

• Strong problem-solving abilities

• Familiarity with common I.T. protocols, technologies, and systems

• Thorough understanding of Microsoft Windows 11, MacOS, and Microsoft Office

applications

• Experience administering users in an enterprise directory (e.g., Active Directory)

• Excellent interpersonal and customer service skills

• Possess the ability to communicate complex and technical concepts to a non-technical,

general audience

Preferred Qualifications

• A 2 or 4-year undergraduate degree from an accredited college or university

• Experience with cloud or IaaS solutions (e.g., AWS, Azure, Office 365, GCC)

• Experience with mobile device management (MDM)

• Experience with other operating systems, like GNU/Linux, OSX, and Chrome OS

Experience Level

Intermediate Level

This is a Contract position based out of Atlanta, GA.

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Atlanta,GA.

This position is anticipated to close on Jul 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.