MEDIATOR | Insurance & Financial Services Division

MEDIATOR | Insurance & Financial Services Division (260004WO) The Attorney General’s Office is seeking a Mediator to work in the Insurance & Financial Services Division. The Division provides consumer assistance and enforces laws regarding insurance, investment, and lending issues, with a focus on automobile lending and insurance, and post‑secondary educational debt, including student loan servicing and debt collection. Responsibilities Mediate consumer complaints, with a particular focus on investments, annuities, and lending disputes, which may involve extended advocacy. Analyze and research various topics to provide information, referrals, and guidance to consumers. Collaborate with other government agencies and community partners. Assist in investigations, litigation, and policy work relating to financial services issues. Qualifications Bachelor’s degree or a minimum of four (4) years of relevant experience. Experience or familiarity with securities, investments, and consumer lending preferred. Data analysis skills, including proficiency with Microsoft Excel. Effective verbal communication skills, including the ability to actively listen and explain complex information clearly and patiently to consumers, insurers, and financial services entities. Excellent written communication skills, including experience writing letters, memos, emails, summaries, and translating complex information in a clear and accessible manner. Ability to listen well, read carefully, and assess complex situations. Effective research, organization, and time management skills. Demonstrated connection to the people and communities served, and an interest in supporting a respectful and inclusive work environment. Locations & Schedule Full‑time, day shift. Hybrid model with some remote workdays; in-office days require reporting to Boston or a regional office. EEO Statement The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office seeks to reflect the diversity of the communities it serves and encourages applicants from a broad spectrum of backgrounds to apply. Qualified individuals with disabilities are encouraged to apply; accommodations are available on request. Number of Openings 1 #J-18808-Ljbffr Commonwealth of Massachusetts