Business Office Coordinator

Find your joy here, at The Waterford at Decatur, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more! The Waterford at Decatur, a premier retirement community in Decatur, Georgia provides quality care to residents in a memory care community. Benefits Flexible scheduling Cutting edge technology enhances the lives of our residents and makes your job easier and more effective. SafelyYou - AI video technology that detects and prevents falls Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care Sage - Improve call light response time and improvement to service and care Microsoft Power BI - one stop for all data needs Company support for educational and learning opportunities Paid referral programs for Team Member and Resident referrals Medical, dental, vision, and life/disability insurances 401k retirement savings offering a discretionary match determined each year based on company performance Employee Assistance Program Dependent Care and FSA saving accounts PTO available day one Paid Training Benefit eligibility dependent on employment status Eligibility based on location Job Description The Business Office Coordinator is responsible for supporting the business office functions at the community, primarily focusing on payroll tasks. This position serves as the community’s support resource for handling and managing questions/inquiries from residents and their families related to services, billing or solving concerns. Support provided as well as our own employees with benefits, orientation and may perform recruiting and interviewing assistance as well. Responsibilities Assists with implementation and assures all employees are following Company policies and procedures, and assist administering, coordinating, and directing all activities in accordance with the policies and procedures, benefit enrollment, orientation, and general HR responsibilities and compliance. Ensures compliance with all laws, rules, and regulations (i.e., HIPAA, State Regulations, OSHA, and infection control protocols, etc.). Assures accurate completion of admissions forms, contracts, etc. Tracks state requirements as indicated for training, certifications and licensure, and maintains records required by licensing agencies. If appropriate, be thoroughly familiar with the financial terms of any Medicaid waiver or other government payor program in which the Company participates. Offers support by fielding staff, resident and family complaints/concerns, executing policy and procedure, and assisting with lease signings. Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information. Greets and directs visitors to the community. Receives, sorts, and forwards incoming mail. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.). Resolving customer questions and concerns. Qualifications High School Diploma required, Associate preferred in the area of Accounting or Finance or a related field and one year of experience with business office functions; or an equivalent combination of education and experience. One (1) to Two (2) years’ experience working in an office setting. #J-18808-Ljbffr